Director of Business Administrative Solutions; HEO

Director of Business Administrative Solutions (HEO)

New York City College of Technology (City Tech) of the City University of New York (CUNY), a comprehensive college in downtown Brooklyn offering associate and baccalaureate degrees, invites applications for a Director of Business Administrative Solutions to serve as a senior strategic leader in support of Administration and Finance operations.

Reporting to the Assistant Vice President of Administration & Finance, the Director of Business Administrative Solutions will oversee complex administrative portfolios, ensure regulatory and fiscal compliance, and lead enterprise-level process modernization and organizational change initiatives.

In addition to the CUNY Title Overview, the duties of the Director of Administrative Solutions will include but not be limited to:

• Provide strategic and operational oversight for core administrative functions, including purchasing, fiscal operations, campus services, asset management, and administrative support services.

• Partner with senior leadership to plan, implement, and evaluate division-wide initiatives aligned with institutional priorities to support strategic planning and decision-making.

• Serve as a senior liaison between Administration and Finance leadership and internal/external stakeholders.

• Develop and monitor performance metrics, resource allocations, and deliverables to ensure effective portfolio management.

• Lead and manage large-scale enterprise system initiatives (e.g., ERP, payroll, procurement, and administrative platforms), ensuring timely delivery, data integrity, and user adoption.

• Administer procurement card (P-Card) programs, payment processing, and reconciliation controls, and serve in designated compliance leadership roles related to PCI DSS (Payment Card Industry Data Security Standard), application security, and risk mitigation.

• Architect and deliver organizational change management, training, and communication strategies to support system implementation and process modernization.

• Provide executive coaching and guidance to managers navigating operational and workforce transformation initiatives.

• Oversee full-time and part-time administrative staff, ensuring clear role definition, accountability, and professional development.

• Establish and maintain tracking and reporting mechanisms (e.g., work request and service management systems) to support operational transparency and resource planning.

• Develop and execute comprehensive communication plans, including executive-level reports, briefings and analyses, to provide regular updates to senior leadership on operational status, emergency situations, compliance matters, and priority initiatives.

• Perform related duties as assigned.

Bachelor's Degree and eight years' relevant experience required.

• Master’s degree in Business Administration, Public Administration, or a related field preferred.

• A minimum of eight years of progressively responsible experience in finance, administration, operations, or enterprise systems management within a complex organization.

• Demonstrated experience in strategic planning, fiscal management, compliance oversight, and organizational change leadership.

• Exceptional analytical, communication, and interpersonal skills.

• Proven ability to manage multiple priorities in a fast-paced, highly regulated environment.

As a senior staff member in a Campus or University Executive's office, leads unit initiatives, participates in planning and setting priorities, and drives strategic initiatives to ensure their success.

• Participates in planning and in setting policies with responsibility for preparing aspects of strategic and operational plans. Participates in developing…