Director, Partner Success – Security Solutions; Global

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Mastercard Services leverages the company’s unique data, analytics, technology, and expertise to help customers grow, optimize performance, and manage risk. It delivers solutions across areas like fraud and cybersecurity, customer acquisition and engagement, open finance, and business insights—making commerce smarter, safer, and more personalized through data‑driven products and advisory capabilities. One of our strategic objectives is to diversify our revenue via new distribution pathways, including through Partners.

As such, we are increasing our focus around Partner Success to support the growth of both our partner and MA revenue.

We are seeking an experienced Partner Success Director to lead a team of Partner Success Managers, in managing a portfolio of strategic B2B partners who utilize multiple Mastercard services products or solutions to mitigate risk and prevent fraud. The Partner Success Director will support partners throughout the onboarding process, provide ongoing relationship management, and drive revenue growth through expansions and strategic initiatives.

This individual will serve as a partner advocate within a matrixed organization.

Monitor partner performance, product adoption, usage, satisfaction, service levels, and revenue outcomes; identify risks and opportunities using partner feedback and operational data.

Use monitoring, troubleshooting, and analytical tools to synthesize actionable insights, guide decisions, and support future growth.

Establish a consistent governance cadence, including executive-ready quarterly business reviews, performance reporting, action tracking, and escalation management.

Maintain market and addressable-opportunity insights to inform partner plans, prioritization, and strategic recommendations.

Lead a global team of Partner Success managers working with Partners leveraging Mastercard data

Serve as the primary relationship lead for a diverse portfolio of strategic B2B partners using multiple Mastercard Security Solutions products globally.

Ensure a disciplined transition from Business Development to ongoing partner management, accelerating onboarding, speed to first revenue, product implementation, and scalable adoption.

Align partner plans with broader Mastercard account strategies, particularly where end customers are supported by Customer Account Management or other Customer Success teams.

Partner with Marketing to develop collateral, resources, portal content, events, customer summits, and thought leadership that strengthen partner engagement and enablement.

Provide thought leadership in strategic directions in collaboration with Head of Partnerships and Customer Success Center of Excellence

Develop and execute joint growth plans that expand partner relationships, increase product adoption, and grow volume and revenue across existing and new opportunities.

Drive successful renewals and identify expansion opportunities across new products, use cases, end customers, and markets, including Mastercard-influenced opportunities.

Co-create new approaches…