Seller Success Manager

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods;

collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sports book and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes;

and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Fanatics Live is a community-driven platform bringing together content, community, and commerce through interactive shopping experiences. We connect fans and collectors with sellers and creators through engaging live experiences, helping communities discover products, share their passions, and participate in collecting in new ways.

We’re looking for a Seller Success Manager to help our sellers grow and succeed on Fanatics Live. You will serve as a strategic partner to a portfolio of sellers, helping them optimize performance, navigate the platform, and identify opportunities to grow their businesses and deliver exceptional experiences to collectors.

You’ll develop deep expertise in our seller ecosystem and use performance data, seller insights, and strong relationships to identify opportunities and solve complex challenges. You’ll work independently while partnering closely with teams across Product, Operations, Marketing, Trust & Safety, and other functions to improve seller outcomes and the overall health of the Fanatics Live marketplace.

• Own relationships with a portfolio of Fanatics Live sellers and serve as a trusted partner for their success on the platform.
• Develop a deep understanding of seller businesses, goals, audiences, and performance.
• Provide actionable recommendations to improve seller growth, engagement, operational performance, and customer experience.
• Identify opportunities and risks within your seller portfolio and proactively develop plans to address them.
• Support sellers through launches, major events, new programs, and other high-impact moments.

• Analyze seller performance and marketplace data to identify trends, opportunities, and areas for improvement.
• Establish goals and success measures with sellers and regularly assess progress.
• Translate data into clear recommendations that sellers can use to improve their businesses.
• Identify patterns across your portfolio and share insights that can improve broader seller programs and platform experiences.

• Independently navigate increasingly complex seller issues involving multiple teams or business considerations.
• Partner with Operations, Product, Trust & Safety, and other teams to resolve seller challenges and improve the seller experience.
• Exercise sound judgment when balancing seller needs, customer experience, platform policies, and business priorities.
• Identify recurring issues and recommend process or program improvements…