Coordinator, Delivered

Position: Coordinator, Home Delivered Meals
Location: New York

Schedule:

Monday - Friday 8am - 4pmESSENTIAL DUTIES AND RESPONSIBILITIES Under the general supervision of the Director, the Coordinator is responsible for maintaining contact with Home Delivered Meals (HDML) clients and the delivery teams to ensure meals are delivered and service is coordinated with case management and case coordination staff. Specific duties and responsibilities include:

Answer incoming calls from clients and delivery staff and document calls on the funding source database

Develop and maintain home-delivered meal route sheets

Report and coordinate with Case Management staff regarding daily delivery and coordination of client services

Maintain client files, including documenting any client contact, case coordination, service changes, or contact with case management regarding client status, change in service, or client concerns;

Verify route app data uploaded to the funding source database, responsible for entering data from the route sheet into the database if the mobile app was not used on any given occasion

Responsible for reviewing route sheet documentation of delivery, no answers, and the date and time of return, as well as verifying the employee signature when a route sheet is in use Inspect delivery trucks as routes return

Coordinate with the drivers and deliverers in the field to handle emergencies or issues as they arise; report any serious emergencies or staffing needs to the Program Director or Assistant Director Prepare suggested contribution letters and count and record contribution receipts with the program bookkeeper or designated staff person

Work with the Director on program planning and development

Represent Rise Boro in community and interagency activities as assigned

Other related duties as required by the DirectorCOMPETENCIESDemonstrated customer service experience preferred

Bilingual English/Spanish preferred

Possess a genuine concern for helping with the physical, mental, and emotional needs of older persons

Excellent oral and written communication skills

Excellent organizational skills with attention to detail

Ability to multitask and manage time efficiently in a busy environment

Ability to problem solve as needed

Ability to be adaptable and flexible with an assigned work schedule i.e. shift extended/adjusted due to emergency or program need Ability to be reliable and dependable in completing work duties

Excellent interpersonal skills with the ability to maintain positive relationshipsA creative self-starter with a positive attitude and the ability to work independently and collaboratively in a team Proficient with Microsoft Office Suite required, with the ability to learn database maintenance

Commitment to Rise Boro’s mission, vision, and values

Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities

Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)EDUCATION and EXPERIENCE Associate’s degree and one year of social service, customer service, or related experience

High School Diploma or equivalent with at least two years of social service, customer service, or related experience

It is the policy of Rise Boro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law.

This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. Rise Boro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.