Expanding Equity and Excellence DEP Meter-to-Cash Customer Experience | FUSE Executi

Full-Time Expanding Equity and Excellence Across the DEP Meter-to-Cash Customer Experience | FUSE Executive Fellowship

New York City’s Department of Environmental Protection (DEP) is working to enhance the customer experience by better understanding and serving resident needs through more efficient processes. The FUSE Executive Fellow will work to collect and integrate customer feedback, optimize processes, and create new tools and methodologies for the Bureau of Customer Services (BCS) to support short‑term and long‑term implementation success. Within BCS, the Executive Fellow will lead the initiation, exploration, and potential implementation of new strategic projects, as well as identify future roadmap project activity.

Ultimately, this work will help DEP provide a more equitable experience to its customers, increase operational efficiency, and improve accessibility for all DEP customers.

October 26, 2026 – October 22, 2027

Executive Fellows are FUSE employees and receive an annual salary of $95,000. Fellows can also access various health, dental, and vision insurance benefits. This amount is not representative of market‑rate salaries for the experienced professionals in our program but is intended as compensation for a year of public service.

FUSE is a national nonprofit dedicated to increasing the capacity of local governments to work more effectively for communities. We embed private sector executives in city and county agencies to lead projects that improve public services and accelerate systems change. Since 2012, FUSE has led over 400 projects in 58 governments across 26 states, impacting a total population equivalent to 1 in 10 Americans.

When designing each fellowship project, FUSE works closely with government partners and community stakeholders to define a scope of work that will achieve substantive progress toward high‑priority local needs. Projects address today’s most pressing challenges and opportunities, including affordable housing, economic mobility, climate resilience, public safety, infrastructure, technology, and more.

FUSE conducts a full executive search for each individual project to ensure that the selected candidate has at least 15 years of professional experience, the required competencies for the role, and deep connections to the community being served.

Executive Fellows are embedded in government agencies working with senior leaders for at least one year of full‑time work. Prospective responsibilities may include thorough data analytics and research, developing enhanced operations and financial models, building change management and strategic planning processes, and/or building broad coalitions to support project implementation efforts. Executive Fellows are data‑driven and results‑oriented and able to effectively manage complex projects.

They build strong relationships with a broad array of stakeholders, foster alignment within and across various layers of government, and build partnerships between governments and communities.

Throughout the fellowships, Executive Fellows receive training, coaching, and professional support to help achieve their project goals.

New York City’s Department of Environmental Protection (DEP) is responsible for managing the city’s water supply, stormwater systems, and pollution control infrastructure to create a more climate‑resilient future. DEP is currently implementing its largest‑ever capital construction plan, including state‑of‑good‑repair, new construction, sustainability, and energy‑efficiency projects, largely funded by revenue from the department’s water and wastewater services. As threats from climate change continue to grow and the department…