Aesthetic Field Manager

At SEV Laser, every client interaction matters. From the moment a client walks through our doors, our clinic teams create a welcoming, seamless, and elevated experience that builds lasting relationships and keeps clients coming back.

We're looking for team members who are passionate about delivering exceptional service, supporting efficient clinic operations, and contributing to a collaborative, high-performing culture. At SEV, we value individuals who are motivated by goals, take pride in creating an outstanding client experience, and understand the importance of driving both client satisfaction and business success. If you thrive in a fast-paced environment, enjoy working as part of a results-oriented team, and are excited to grow your career, we'd love to hear from you!

Location:

Field-Based | Must reside within assigned district
Travel: ~75% within district (weekly in-person site visits required)

The Aesthetic Field Manager (AFM) is responsible for ensuring clinical compliance, exceptional treatment outcomes, and consistent delivery of SEV service standards, while driving business performance across a portfolio of offices.

This role leads through the in-office provider team, driving excellence in treatment quality, client experience, and protocol adherence as the foundation of the business. The AFM partners closely with the District Manager as a peer leader, with shared accountability for business performance and profitability.

• Clinical Compliance & Safety First:
  Ensure strict adherence to all SEV clinical protocols, safety standards, and documentation requirements.
• Treatment Quality & Outcomes:
  Drive consistent, high-quality treatment delivery and strong client results.
• Deliver the SEV
  
  Experience:
  
  Ensure providers execute SEV service standards consistently across all client interactions.
• Drive Provider Performance:
  Improve provider-led KPIs including conversion, new treatment trial, rebooking, OSAT and named 5-star reviews.
• Own Business Outcomes:
  Partner with District Manager to deliver revenue, utilization, and profitability targets.

• Ensure all services are delivered in full compliance with SEV clinical protocols, safety standards, and regulatory requirements.
• Conduct regular in-room observations and audits to assess protocol adherence, treatment quality, and client outcomes.
• Ensure timely audit of all providers, with particular focus on providers where client satisfaction and/or clinical outcomes indicate a training opportunity.
• Maintain high standards in clinical documentation, charting accuracy, and compliance readiness.
• Serve as the first point of escalation for any clinical customer relations questions, adverse events, or client recovery opportunities.
• Take immediate action to address any gaps in compliance or treatment quality.

• Ensure providers consistently deliver the SEV experience as designed, from consultation through treatment and handoff.
• Reinforce behaviors that drive OSAT (“highly satisfied”) and 5-star reviews, including communication, confidence, and client care.
• Partner with Office Managers to ensure seamless coordination between provider and reception experience.

• Drive provider performance across key KPIs, including:
• Clinical and regulatory compliance
• OSAT and review performance
• Package and membership conversion
• Trial conversion
• Rebooking rates
• Services per hour / productivity
• Coach providers on consultative selling, treatment planning, and client communication to improve outcomes and revenue.
• Reinforce “every client, every time” behaviors in treatment rooms.