Founding CS & Operations Lead — AI Hotel Platform Builder
Listed on 2026-10-10
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Business
Customer Success Management
Autumn is hiring a Founding Customer Success & Operations Lead to own every hotel customer after signing. You will onboard properties, ensure value delivery, drive retention, and scale CS/ops with AI-powered reporting and automation.
You will speak with hotel owners and GMs, identify at-risk accounts, and build a scalable operating system from the ground up. This role blends operator and builder duties, with potential to lead the team as Autumn grows and to shape the customer lifecycle for
The Founding CS & Operations Lead — AI Hotel Platform Builder position in the Management & Operations, Sales field is open for applications.
All applications are reviewed carefully by our team.
The position is based in New York, NY, United States.
This opportunity is part of our work in Management & Operations, Sales.
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