Director of Customer Success — Scale Global Accounts & Growth
Listed on 2026-10-10
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Business
Customer Success Management
Pockyt is seeking a Director of Customer Success to own retention and expansion for our signed accounts and to stand up a repeatable CS function. You will report to the CEO, manage an Account Manager initially, and shape cross-functional collaboration with Product, Solutions, Compliance, and Sales to drive real revenue—and prove which wins were CS-driven.
You’ll build the real-time intervention and expansion logging, stand up dashboards with data teams, and run the book with a coach-first
We have an opening for a Director of Customer Success — Scale Global Accounts & Growth in New York, NY, United States within Human Resources, Other.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in New York, NY, United States.
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