ECommerce After Sales Intern; Semester Generation H

The  team oversees all content and aspects of the eCommerce business while supporting omnichannel services, operational tasks and responsibilities, and reporting needs.

As the eCommerce After Sales Intern, you will support the  team with operational, customer service, and post purchase responsibilities. You will gain valuable experience through executing back-office operations for eCommerce After Sales and assisting with important day-to-day functions.

For more than 185 years, Hermès has encouraged a culture of discovery for our clients and our people. We invite you to contribute to this legacy while exploring your own professional future. Discover new opportunities and expand your passions with the Hermès US internship program,Generation H!

As part of Generation H, you will have the opportunity to join Hermès and gain real-world, professional experience as a complement to your academic studies. In addition to the work you will provide within your specific team, you will also attend a learning-focused guest-speaker series that will provide you with exposure to various teams throughout the company; partner with a mentor who will provide feedback and coaching to support your professional skills development;

network with stakeholders; and collaborate on a capstone Generation H project.

The duration of the Generation H program is five months. Please note in order to qualify for the program, you must be able to work during this five month period. This internship is scheduled for January 11th, 2027 - June 28th, 2027 and may be Full-Time or Part-Time to accommodate your academic schedule.

All internships are in-person (non-remote) and based in the Hermès US corporate headquarters located in New York City. Interns are paid an hourly rate of US $20.00. A Full-Time Internship will be scheduled for 37.5 hours per week, and Part-Time will be scheduled for more than 15 hours but less than 35 hours per week.

• Assist with web-to-shop order paperwork and maintenance of boutique return/exchange tracking
• Extract KPIs and statistics to support team Managers and Specialists with reporting analysis
• Support with the delivery of important information through communications across various platforms
• Compile documentation for Fed Ex claim emails to correct inventory
• Follow up on tickets requiring action for pending returns, after-sales issues, etc.
• Assist with  customer service needs
• Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices
• Execute all other duties assigned by the Manager

• Previous Operations and/or Customer Service experience helpful
• Excellent written and verbal skills; polite and professional phone manner
• Proven ability to multitask
• High level of attention to detail
• Solid knowledge of Microsoft Office & Power Point
• Regular in-person work at a Company-designated work location is an essential function of this position.

We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time .

An independent, family-owned company, Hermès is dedicated to keeping production in…