Account Manager

Who We Are

Maybern is transforming the way private fund managers effectively manage their funds through cutting edge technology: an operating system with deterministic guard rails underneath, agents on top. Maybern is founded by top engineering experts with deep knowledge of the fund management space.

Maybern is transforming the way private fund managers effectively manage their funds through cutting edge technology: an operating system with deterministic guard rails underneath, agents on top. Maybern is founded by top engineering experts with deep knowledge of the fund management space.

Private funds manage $15T in capital and are growing at 20% YoY, but with increasing regulatory scrutiny and investor demands for transparency, the need for more modern, fully agentic solutions to help private fund CFOs is crucial.

This is where Maybern comes in.

We are equipping fund managers with a fully agentic operating system for private fund management, enabling private investment managers to focus on what they do best:
driving returns for their investors. We are backed by leading venture capital firms and a large number of strategic investors.

Maybern is an NYC based company with a strong in-office culture to drive collaboration, and we are looking to make strong additions to our team.

As an Account Manager at Maybern, you'll own the post-sale client relationship and help customers realize measurable value from the platform. You'll build trusted relationships, coordinate internal teams around delivery and adoption, and guide customers through complex changes, challenges, and moments of ambiguity. This role blends executive relationship management, product fluency, and a sophisticated understanding of operational change management.

We're looking for an empathetic, highly organized Account Manager with a background in finance or a related client-facing field. You thrive on building rapport, managing difficult conversations directly, coordinating complex work streams, and partnering cross-functionally to drive strong outcomes for customers and Maybern.

• Build trusted relationships with client stakeholders and develop a nuanced understanding of their goals, operating context, and concerns.
• Serve as the accountable point person for customer outcomes across implementation, adoption, value realization, and ongoing account management.
• Coordinate multiple accounts, deliverables, timelines, training needs, implementation activities, and internal dependencies.
• Anticipate risks and second-order consequences, then create clear plans to keep customers and internal teams aligned.
• Lead difficult conversations with candor and empathy when Maybern is working through product issues, data problems, delivery delays, or changing requirements.
• Drive product adoption and coach clients on reporting and performance workflows, guiding them through Maybern's tools and sharing use case insights from peer firms.
• Ensure business value realization by guiding clients through change management and aligning on measurable success metrics.
• Translate customer needs into clear internal action plans and bring in Implementation, FDE, Product, Engineering, or fund-accounting expertise when appropriate.
• Synthesize product feedback and manage product requests with clear communication and expectation setting.
• Advocate for retention and identify potential expansion opportunities, partnering with Sales or other commercial stakeholders when a dedicated selling motion is appropriate.
• Enable client advocacy, coordinating reference calls, case study participation, and user research engagements.
• Maintain internal visibility, driving client health scoring, reporting, and leadership reviews that inform proactive client…