Manager, Channel Integration & Operations - Haircare

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including:
Estée Lauder, Aramis, Clinique, Lab Series, Origins, M
· A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description The Manager, Channel Integration & Operations serves as a key partner to the VP, Channel Strategy, driving execution, operational excellence, and cross-functional integration across the Aveda and Bumble and bumble Commercial organization.

This role serves as the operational engine behind the Commercial organization, connecting people, priority initiatives, and channels to accelerate growth across the North America Haircare ecosystem while strengthening the Aveda Institute network and Free-Standing Stores as strategic assets for the future of the brand.

Key Responsibilities:

Channel Integration Partner with the VP to ensure alignment and execution across Specialty Multi, Aveda Institutes, Free Standing Stores, and future commercial initiatives.

Connect priorities across Sales, Education, Marketing, Finance, Global, and Operations to ensure seamless execution.

Identify opportunities to strengthen collaboration, communication, and integration across channels while respecting each channel’s unique business objectives.

Commercial Operations Own the operating cadence for the Commercial organization, including leadership meetings, business reviews, annual planning, and action tracking.

Partner with account and sales planning to develop executive dashboards, scorecards, and reporting to monitor business performance, key initiatives, and organizational priorities.

Coordinate executive communications, presentations, and leadership updates.

Growth Initiatives Lead high-impact, cross-functional initiatives that strengthen the Haircare ecosystem and support long-term business growth.

Serve as the business lead for the development, launch, and ongoing evolution of the Aveda Institute Alumni Network, partnering across Education, Marketing, CRM, Salon Sales, and Institute leadership.

Identify and lead additional initiatives that improve organizational effectiveness, strengthen channel connectivity, and unlock future growth opportunities.

Business Excellence Drive continuous improvement by simplifying processes, enhancing operational effectiveness, and improving ways of working across the Commercial organization.

Proactively identify risks, dependencies, and opportunities while ensuring accountability and execution across multiple work streams.

Support special projects and executive priorities as directed by the VP.Customer & Partner Excellence Champion a seamless, customer-centric experience across the organization, strengthening satisfaction, trust, and long-term partnerships through operational excellence, cross-functional collaboration, and continuous improvement.

Identify opportunities to enhance the end-to-end experience for customers and commercial partners, translating feedback and insights into scalable improvements that drive engagement and business performance.

Ensure commercial initiatives are delivered with consistency, quality, and a customer-first mindset, fostering strong relationships and reinforcing confidence in the Aveda and Bumble and bumble brands.

Qualifications Bachelor’s degree in business or a related…