Health & Life Sciences Program Advisory Director

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Health & Life Sciences Program Advisory Director is a senior, executive-facing individual contributor (IC) within the Global Life Sciences Acceleration Hub of Salesforce Professional Services. As an IC, Program Advisory Directors hold no direct reports, and yet expertly advise large numbers of our most senior talent across our most complex customer engagements: multi-workstream transformations, strategic accounts, and enterprise implementations where the margin for error is narrow and the consequences of failure are visible at the C-suite.

The Program Advisory Director is engaged across a portfolio of accounts in short-term advisory capacities, providing SME oversight on governance, program management discipline, escalation handling, and risk monitoring. They advise and support Program Execs and delivery teams already on the ground, strengthening governance rigor, surfacing risk, and coaching through escalations. They facilitate and actively participate in Steering Committees and other key governance forums, ensuring disciplined cadence, effective decision-making, and executive alignment across the accounts they advise.

For smaller accounts without existing program management roles from Salesforce Professional Services, the role engages for a temporary, defined period to stand up the program, establishing governance structures, instilling program monitoring and risk mitigation processes and cadences, and then transitions ongoing program management to the SI partner, ensuring continuity before stepping back.

The ideal candidate will bring a diverse IT and/or Management Consulting background and knowledge of Health & Life Sciences industry trends, leveraging this credibility as a strategic advisor to our customers, partners, and internal teams across Salesforce. The candidate will be able to craft innovative, forward-looking strategies while clearly defining the path forward, leading the changes to IT strategy, policies, processes, people, governance and partnerships, and translate program delivery into measurable business outcomes.

Health & Life Science Program Advisory Directors advise and support cross-functional teams deploying cutting-edge digital work forces that bridge the gap between complex biomedical data and actionable healthcare insights, driving the next frontier of life sciences innovation, while leveraging AI tools and agentic workflows themselves to accelerate governance reviews, risk monitoring, and program health tracking across the portfolio of accounts they oversee.

Their success is defined by what they deliver, what they prevent, and the customer confidence they command.

AI and agentic delivery are embedded in how you work: you actively leverage AI tooling and agentic workflows to optimize how your program teams deliver. You reduce manual overhead, accelerate insight, and model the productivity gains customers are investing in Salesforce to achieve.

Engagement Success is well-defined and honored: you assess and strengthen the program strategy, management approach, and governance structures already in place, advising the accountable Program Exec/delivery lead, and align on the objectives and outcomes of the engagement as well as the KPIs to measure its success.

Customer outcomes strengthened through accountable advisory support: you act as a trusted SME advisor to the executive-facing delivery owner, strengthening governance, risk visibility, and escalation handling, without displacing the accountable Program Exec if one is assigned to the program. You will advise Program Execs and manage communications within Salesforce up to the CxO level regarding expectations, program performance,…