Product Manager, Billing; Senior

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Kong is building the future of AI connectivity, empowering developers to connect, secure, and scale their applications with speed and intelligence. We are hiring a Product Manager, Billing to lead the product and systems work behind how Konnect makes money: entitlements, metering, checkout, invoicing, provisioning, and the enterprise and marketplace motions that surround them.

In this role you are the product owner of Konnect's commercial operating layer: the systems that translate what Sales sells and what customers use into what ends up on an invoice. That means plan and entitlement design, the usage metering pipeline, self-serve checkout and subscription lifecycle, customer organization and billing admin experiences, enterprise billing workflows (CPQ sync, custom contracts), and cloud marketplace billing.

You will work hand-in-hand with Product Growth, Pricing & Packaging, Finance, GTM, Sales, and Engineering.

This role reports to the Sr Director, Product (Platform) and sits at the intersection of two multi-year transformations:
Kong's move from a single-product API gateway company into a multi-product enterprise, and Monetization's company-wide overhaul of pricing and packaging. The Billing, Provisioning, and Fulfillment program has historically been manual and relationship-driven. Your job is to turn it into a product, so Sales can sell more, Finance can bill more accurately, and customers get an experience that matches the quality of what they are paying for.

• Platform Vision: Set a multi-year direction for how Konnect prices, meters, entitles, and invoices. Decide what becomes shared platform capability versus what stays feature-specific, and sequence delivery so near-term work lands without creating long-term drag.

• Unified Entitlements: Build the entitlements model that determines what every customer can access within Konnect. Make entitlements a first-class concept that is consistently defined in contracts, enforced in-product, honored by provisioning, and reflected in billing.

• Pricing & Packaging Delivery: Act as the product and systems counterpart to Monetization. Translate pricing and packaging decisions into production reality: configuring plans, reshaping metering, updating contracts, coordinating customer migrations, and making sure a rollout doesn't disrupt existing revenue.

• Metering & Usage Visibility: Run the event pipeline, aggregation layer, and reporting experiences that show customers what they consumed and what they are being charged. Hold a financial-grade bar on accuracy, auditability, and reconcilability.

• Checkout & Subscription Lifecycle: Own how customers self-serve onto a plan, change plans, renew, lapse, and recover. That covers plan discovery, checkout, the underlying payments integration, subscription state, retries and dunning, and the admin surfaces where customers manage their own billing.

• Enterprise & Marketplace Motions: Connect Kong's enterprise sales and channel motions to the billing stack: CPQ-to-entitlement sync, bespoke contract handling, invoice-based billing, and marketplace billing across AWS, GCP, and Azure as we expand our presence there.

• Fulfillment Automation: Replace today's manual, high-touch provisioning and fulfillment processes with productized, automated workflows. This includes migrating off our current metering and billing system onto a target stack that supports the new pricing and packaging framework.

• Outcomes & Measurement: Define the health metrics for the domain, including net revenue retention, billing-driven churn, invoice dispute rate, collections aging, and billing support ticket load. Use them to set priorities and hold the team accountable for results.

• Have at least 6 years of product management experience in SaaS, with 2 or more spent directly in a billing, monetization, or pricing domain.

• Can reason about the moving parts of a billing stack well enough to co-design the architecture with your engineering partner.

• Have carried a pricing or packaging change from proposal through to production, including financial modeling, plan configuration, grandfathering logic, migrations, sales enablement, and customer communication.

• Have built or scaled consumption-based monetization and understand the tradeoffs between simplicity, accuracy, and customer trust when metering drives the invoice.

• Pull your own numbers when you need them (SQL, Snowflake, Hex, or equivalent) and use data to set…