Program Manager

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI.

Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David

A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to  .

Job Overview

Zeta Global helps brands build stronger customer relationships through data-driven marketing. Zeta’s Marketing Platform (ZMP) is an AI-enabled Martech solution that supports customer acquisition, retention, and growth through personalized engagement.

The platform supports use cases across messaging, loyalty, and customer experience, with solutions designed to scale for enterprise and mid-market organizations. Zeta works with brands across North America, Europe, and Asia-Pacific to deliver measurable marketing performance.

The Program Manager (PgM) is a strategic, client-facing delivery leader responsible for orchestrating all contracted activities across a defined customer portfolio. This role acts as a trusted partner to clients, Customer Success, Sales, Product, and delivery teams, ensuring Zeta’s commitments are translated into measurable business outcomes, strong governance, and a high-quality client experience from onboarding through ongoing growth.

Responsibilities

This role works in close partnership with Customer Success to support the client delivery strategy within an assigned customer portfolio. The Program Manager manages smaller projects and retainers directly and partners with assigned Project Managers on complex implementations, ensuring delivery is commercially aware, client aligned, outcome focused, and connected to the broader account strategy owned in partnership with Customer Success.

The Program Manager contributes to portfolio delivery performance by partnering with Customer Success and delivery teams to manage scope, timelines, financial stewardship, risk, stakeholder confidence, client satisfaction, and alignment between delivery activity and the client’s broader business objectives.

• Works with Customer Success and delivery teams across the client lifecycle, from onboarding through ongoing delivery, adoption support, and renewal readiness.
• Serves as a client-facing delivery partner alongside Customer Success, building trusted relationships with senior client stakeholders, understanding their business priorities, and supporting timely, transparent, and commercially aware communication.
• Acts as an escalation point for delivery, resourcing, and service issues within the assigned portfolio subset (aligned to region, product, or vertical), driving cross-functional resolution and clear decisioning.
• Ensures delivery of all contracted activities for each assigned client, maintaining scope of alignment, prioritization discipline, and on‑time execution against commitments.
• Plans, schedules, and forecasts retainer work, including capacity planning, utilization tracking, and short- and long-range delivery roadmaps.
• Manages retainer financials, including forecasting, burn tracking, invoicing inputs (as applicable), and proactive identification of risks, constraints, and opportunities.
• Leads delivery of smaller projects where no dedicated…