Quality Assurance Investigator

In 2010, Daybreak Independent Services opened its doors for individuals with developmental disabilities to learn and apply their skills in a traditional work setting. Since then, Daybreak has expanded its mission to multiple locations adding both people and additional services. DBIS Serves hundreds of New Yorkers living with developmental disabilities.

Partnerships with local businesses like Stew Leonard, TJ Maxx, and Marshalls have allowed the vision to grow exponentially. In addition, taking on residential programs has allowed us to serve those that need round-the-clock supervision.

It's only the beginning. As we change lives every day, we change in the process. So the work continues, and we look forward to what lies ahead.

The primary mission of DBIS is to provide quality service to our individuals in a professional and caring manner. The Quality Assurance (QA) Investigator is responsible for conducting thorough, timely, and objective investigations into incidents, allegations, and regulatory concerns within the agency’s programs. This role ensures compliance with OPWDD standards, including 624 and 625 regulations, and supports the organization’s commitment to safety, transparency, and continuous improvement.

The QA Investigator gathers and analyzes evidence, interviews involved parties, prepares clear investigative reports, and recommends corrective actions to strengthen program practices.

Quality Assurance Investigator

Quality Assurance Coordinator

(Full-time)

Non-exempt

$30.00- $32.00 per hour

• Bachelor's Degree in social work, psychology, human services, special education, or related field from a two-year college or equivalent
• One year of direct experience working in Developmental Disabilities adult service programs (day and residential) preferred. (
  OPWDD) experience is preferred))
• Previous investigative experience is a plus. Good verbal and writing skills
• Minimum 2 years of experience with 14 NYCRR Parts 625 and 624 regulations (Incident Management & Abuse/Neglect Reporting).
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Access
• Valid Driver’s License required for travel between program sites.

• Participates in in-service training and on-site workshops as required for professional growth and development. Attends external training and workshops at the direction of management.
• Demonstrates a clear understanding of the purpose of investigations and the importance of the protection of the individuals served.
• Adheres to best practices when conducting investigations as described in Investigator training.
• Ensures that all aspects of assigned investigations are conducted, completed, and submitted per mandated deadlines according to NYS OPWDDs Part 624 and Part 625 regulations.
• Provides feedback and follow-up as needed when requested by OPWDD, the Justice Center, and DBIS’s Incident Review Committee (IRC).
• Assists with the Annual Trends Analysis as directed by the CCO
• Exhibits a good understanding of the various classifications of incidents and formulates investigatory questions based on these.
• Prior to beginning an investigation, prepare a list of interview questions to be asked when obtaining testimonial evidence.
• Gathers all relevant documentation needed to thoroughly investigate an incident, including, but not limited to,Life Plans, Staff Action Plans, Comprehensive Functional Assessments, Staff Schedules, Behavior Support Plans,ABC Sheets, 24-Hour Head Trauma Monitoring Sheets, Diet Plans, Clinic Visit Summaries, Urgent Care/Emergency Department Paperwork, Occurrence Reports, Body Check…