Customer Associate, Commercial Strategy & Operations

Why Shiftsmart

We’re building the Amazon of labor. We’re a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 5M flexible workers to create scalable labor solutions for the largest companies in the world, like Circle K, Pepsi, Dollar General, Starbucks and more. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace.

We’re one of the fastest-growing startups in the country. We’ve grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we’re only getting started.

Our mission is to build the world’s leading platform for hourly workers and enterprises enabling flexibility, choice, and upward social mobility.

• Join a rocketship. This is a unique opportunity to join the ground floor of a rapidly scaling business that is changing the way hourly labor works and capturing a $2 trillion dollar opportunity in the US alone.

• Ownership + impact. Join a team that is challenging and supporting one another to build a great business and create flexibility, choice, and upward social mobility for workers everywhere.

• Captain your career path. Enjoy accelerated learning and growth working with a world-class team from top tech companies (e.g. Uber, Airbnb, Google, Amazon), business schools (e.g. HBS, GSB, Wharton), and professional services (e.g. Bain, BCG, Goldman).

• Become a world-class executor. We believe that #Execution Is Binary , and are dedicated to helping you master that skill for life here and beyond.

Team Mission:

The mission of the GTM & Customer team at Shiftsmart is to build the foundations and infrastructure to continue scaling the revenue side of our business and define how we work with our strategic enterprise customers, including some of the world’s most recognized brands and retailers. This role is responsible for growing customer relationships and building the systems, processes, and infrastructure that enable high-quality, reliable customer operations s particular role will focus on supporting the customer team to close commercial deals, enabling a faster pace of engagement with prospective customers, and flex across a wide range of commercial activities including customer pitch materials, B2B marketing activities, and more.

This role is an opportunity to “go all in” on building a rapidly scaling business. You will become an expert on customer and commercial strategy while shaping the market-facing and operational decisions that determine the scale of our success. You’ll do this alongside a collaborative team that is committed to your growth, hungry for your perspective, and excited to make a real difference together.

This role is based in New York City (HQ) with typically 3+ days per week in the office.

Outcomes:

Your role will evolve alongside our customer base, but some of your early responsibilities will include;

• Drive Commercial Opportunities:
  Help move prospective customer opportunities forward from initial research through active deal execution. You’ll research prospects, identify relevant business problems and opportunities, develop a point of view, and turn that thinking into customer-ready materials that help advance conversations.

• Build Customer-Ready Materials:
  Own the first draft of decks, demos, proposals, and stakeholder-specific materials across active opportunities. You’ll take direction from the commercial team and turn rough inputs into high-quality, customer-ready work quickly, enabling the team to run more opportunities in parallel without sacrificing quality.

• Customer & Market Research:
  Prepare research memos ahead of meetings with new prospects and…