Senior Consultant, Change Management

Location: New York

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact

Description:

About the Role Epiq Advisory for Law Firms is seeking a Senior Consultant, Change Enablement to help law firm and corporate legal clients adopt new technologies, processes, and ways of working in a practical, measurable, and sustainable way. Reporting to the Change Enablement Director, this role will support and deliver change work streams across advisory and implementation engagements, including programs involving AI adoption, knowledge management, data modernization, document and knowledge platforms, workflow automation, and operational transformation.

The Senior Consultant will work directly with lawyers, knowledge professionals, legal operations teams, business services leaders, and client stakeholders to translate strategy into clear adoption plans, role-based communications, training, readiness activities, feedback loops, and reinforcement models. This is a client-facing consulting role for someone who combines strong change management discipline with an understanding of legal industry culture, risk sensitivity, billable hour pressures, governance expectations, and the realities of adopting change inside professional services environments.

Key Responsibilities Client Delivery & Change Execution Support the delivery of change enablement engagements, including stand-alone change programs and embedded change work streams within broader Epiq advisory and implementation initiatives.

Develop and execute practical adoption plans that translate client strategy, project recommendations, and implementation activity into clear actions for impacted users.

Conduct stakeholder analysis, change impact assessments, readiness assessments, persona development, and adoption risk reviews across legal and business services audiences.

Create communications, training materials, stakeholder briefings, office hours content, launch plans, and reinforcement activities tailored to lawyers, professional staff, practice groups, and business services teams.

Support client interviews, workshops, focus groups, surveys, and feedback loops to identify resistance, adoption barriers, process pain points, and opportunities to improve engagement.

Track adoption, usage, behavior change, readiness, and value realization metrics, and help translate findings into practical recommendations for client teams.

Legal-Centric Enablement Help clients embed new tools, processes, and behaviors into day-to-day legal workflows in ways that are role-appropriate, realistic, and sustainable.

Translate complex technology, AI, data, knowledge management, and operating model changes into clear messaging that resonates with legal audiences.

Design and support enablement programs for partners, associates, paralegals, knowledge professionals, practice support, legal operations, IT, and administrative teams.

Apply an understanding of law firm culture, governance, risk management, confidentiality, and billable work pressures to shape adoption strategies that fit the client environment.

Support change activities connected to AI adoption, document and knowledge platforms, enterprise search, workflow automation, data modernization, process improvement, and operating model change.

Project Support & Consulting Discipline Partner with the Change Enablement…