Policy Enforcement Manager, Content Compliance

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. We believe exceptional companies are built by exceptional teams, and we're intentional about it.

That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

We’re looking for a Policy Enforcement Manager to drive enforcement consistency, help us stay ahead of emerging risks, and work alongside key stakeholders to keep our team operationally ready for launches, policy rollouts, and enforcement developments. This is an individual contributor role within our global Trust & Safety organization. This is a full-time position reporting to the Senior Manager, Content Compliance.

Etsy's Content Compliance team sits within our global Trust & Safety organization. We focus on meeting regulatory requirements, enforcing against illegal items, and making sure the items sold on Etsy don't lead to physical harm. We’re looking for a Policy Enforcement Manager to drive enforcement consistency, help us stay ahead of emerging risks, and work alongside key stakeholders to keep our team operationally ready for launches, policy rollouts, and enforcement developments.

Own policy enforcement and operations. Develop deep expertise in vertical policies and protocols, manage and report on enforcement activities, and lead implementation when policies, taxonomy, or workflows change.

Champion the seller experience. Own the seller‑facing side of enforcement, ensuring communications are clear, educational, and consistent. Advocate for fairness in enforcement decisions and help sellers understand and navigate policy expectations.

Drive consistency and quality. Identify and close gaps in how policy is applied across the team, develop guidance for gray‑area decisions, and build the frameworks that help enforcement specialists make sound, consistent calls.

Own appeals and customer concerns. Take point on high‑priority cases and seller escalations, coordinate with Legal, Comms, and Brand, and rotate on‑call to resolve critical events as they arise.

Keep a tight loop with partners. Maintain tight feedback loops with Policy, Product, and Engineering, surfacing trends from enforcement and seller outcomes that inform roadmap decisions, policy refinements, and tooling improvements.

Surface risks and shape solutions. Spot emerging abuse trends early, conduct data‑informed analyses including post‑mortems and deep dives, and translate findings into actionable recommendations.

Mentor and develop the team. Advise Enforcement Specialists on gray areas, difficult decisions, and their professional growth.

Lead a strategic business area. Own one or more focus areas within our Ops vertical, with a primary emphasis on seller experience, communications, and enforcement consistency, with some exposure to QA, training, and process improvement.

Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.