Lead Program Management, SMC Operations

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.

We are looking for a Lead, Program Management to join Snap Inc.’s global Small and Medium Customers (SMC) organization. This role will join a foundational team which will propel the SMC strategy and vision forward through operational excellence. Through defining, implementing and managing the SMC operational structures and processes, this role will be pivotal to contributing to the scale and growth of the SMC business unit.

The ideal candidate will have a consistent track record as a strong operational contributor, supporting the analysis, design and implementation of workflows and processes across a range of functions. They have experience in Sales and Operational processes, outsource engagements, program execution and scaling workflow opportunities. They are a strategic and analytical problem solver and skilled operator with the demonstrated ability to successfully deploy new structures and coordinate execution.

• Support the expansion of the SMC sales channel operational engine
• Develop and manage the ongoing processes that support scaling SMC wide initiatives to move the business forward
• Design and implement operating models that predictably deliver against strategic goals through large-scale programs
• Create roadmaps, project plans, change management plans, tasks and reporting methodologies on progress
• Design and implement optimized workflows and processes to enable functional teams’ delivery on goals. Identify gaps and implement scalable solutions and/or test new initiatives
• Partner with cross-functional teams, including SMC Revenue Program, Sales, Marketing, Sales Operations, Business Intelligence, CRM, Data Operations, Partnerships, Measurement, Product, and Data Science to achieve business goals
• Support the evolution of SMC business unit operational metrics to drive process improvements and enhance operational efficiencies
• Partner with Sales Ops in defining operational solutions development, including areas such as tooling improvements for sales & marketing, trainings, QA, and sales communications
• Standardize program-management practices across tools such as Asana, Jira, Google Workspace, dashboards, and other team systems.
• Partner with program owners to launch and scale programs that improve advertiser outcomes, product adoption, treatment adoption, and sales execution
• Anticipate blockers and dependencies, resolve issues through influence, and elevate decisions with a clear recommendation.
• Execute complex and time-critical projects through strategic and prioritized approach for resolution. Use data to influence decisions.

• Rapidly scaling operational design - process, tools, people, reporting
• Process mapping, workflow design and optimization expertise
• Experience with Inside Sales Operations
• Experience with Business Marketing
• Experience with Ad Sales
• Familiarity in working with Ad tech, media, or digital industry
• Sales mindset with proven ability to design and implement scalable processes across the customer lifecycle
• Experience in facilitating multiple program teams with a wide-range of functional skills
• Experience simplifying and effectively communicating with business and technical executives, as well as external…