Senior Director, Pursuit Operations

Company Description Overview

Pursuit Operations is the engine that keeps Epsilon's pursuits moving. It exists to run a disciplined, repeatable pursuit motion so that every RFP and major pursuit is organized, on time, compliant, and client-ready. The function owns the workflow, the submission mechanics, the content library, and the process governance that turn a pipeline of opportunities into clean, high-quality client submissions. The work is measured against missed deadlines, compliance accuracy, rework, and the time it takes to move from intake to a client-ready package.

Solutions at Epsilon is moving from a case-by-case, RFP-support posture to a single operating model, and Pursuit Operations is the backbone of that shift. This role builds and runs the system: clear intake paths with prioritization and SLAs, standard stages and required artifacts, a governed content library, and post-pursuit debriefs that feed improvements back into the process. The goal is a motion Sales can count on, with clear ownership and clean handoffs, that scales as the business grows.

This is a hands-on operating role, not a manage-from-above seat. The Senior Director sets the standard and also runs the tracker, enforces the deadlines, and holds the quality bar on submissions. The role leads the Pursuit Operations team and develops it, while staying close enough to the work to catch the missed owner, the stale content, or the compliance gap before it reaches a client.

The role reports to the leader of the Solutions organization and partners daily with Solutions Consulting, Sales Engineering, Value Consulting, and Sales. Pursuit Operations enables pursuits rather than owning them: it does not set solution strategy, scope, or feasibility, and it does not own pricing or the client narrative. Its mandate is to make the motion fast, clean, and reliable, and to be a growth enabler, never a bottleneck.

What You'll Achieve

You will run the pursuit engine for Epsilon's Solutions organization, hands-on. You will build and operate the intake, workflow, submission, content, and governance systems that make every meaningful pursuit organized, on time, and client-ready, and you will lead the team that runs them.

In this role, you will:

• Orchestrate pursuit workflow end to end. Own the timelines, achievements, routing, reminders, and partner concerns for every active pursuit, so nothing slips. Run clear intake paths with prioritization, tiering, and SLAs, so each pursuit gets the right level of coverage and capacity is protected.
• Own bid mechanics and submission quality. Make sure submission requirements, compliance checks, formatting standards, portal uploads, and final packaging are buttoned up on every pursuit. The standard is zero missed deadlines and clean, compliant submissions.
• Run content assembly and version control. Maintain a single source of truth for each pursuit, with document hygiene, controlled edits, a clear final-release process, and QA, so the team never loses time to versioning chaos or sends the wrong file.
• Build and govern the reusable content system. Stand up and maintain a library of approved modules, product descriptions, proof points, case studies, language, and boilerplate, with named owners and a freshness process, so the team assembles from current, approved content rather than reinventing it each time.
• Govern the pursuit process. Define and enforce standard stages, required artifacts, intake fields, and stage gates, and run post-pursuit debriefs that capture what worked, what did not, and the top changes to process, templates, and content for next time.
• Build the operating model, not just run today's queue. Move the function from custom heroics to a repeatable system. Use standard artifacts, clear rules of engagement, and a motion that flexes from a quick advisory check to a drop-everything, must-win pursuit without changing the rules.
• Lead and develop the Pursuit Operations team. Set clear roles and ownership, coach the team, and set the standard on operational rigor, while keeping the function lean and close to the work.
• Coordinate across the pursuit. Support Solutions Consulting and Sales with packaging the client-ready story, support Sales Engineering by coordinating technical sections and accurate insertion of responses, and keep Sales on top of deadlines and collaborator coordination.
• Measure and improve the motion. Track missed deadlines, compliance accuracy, rework and version churn, and cycle time from intake to…