Director, Media Business Operations

Hi there—at Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record.

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If you’re motivated to work alongside top performers, push the boundaries of what’s possible, and help define where technology, business, and marketing are headed next—this is the place to do it.

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The Director, Media Business Operations will be a proactive business partner to the Razorfish media team. The candidate will be responsible for media and business operations, with potential to support integration of multiple parties within the media team and the business operations support, staffing support and business development/proposal support along with general process improvements. We are looking for a leader with operational expertise in the fields of project management combined with media performance management and measurement.

The ideal candidate is a dot connector, has an analytic approach, problem-solving skills, and the ability to organize and track multiple projects simultaneously. They should be proactive, resourceful, agile, and a creative problem solver. They will foster team relationships and partner with the client to work through process changes, issues, and forward-thinking ideas.

• Liaise with the Media Leadership Teamto document & communicate account executional metrics, risks, issues, and dependencies
• Partner with media finance leadership to ensure financial health tracking of media portfolio (margin, revenue, etc..)
• Partner with Staffing/Resource Management,Recruiting and Talent teams toensure appropriate teamsupport across all media accounts
• Support Staffing negotiations between accounts
• Partner with media leadership, business development and commercials teams to shape commercial deals in response to media RFPs
• Document scope assumptions and develop staff plans to support media proposals
• Shape approaches and create meaningful views of scope across different media services and capabilities;
• Support development of SOW in partnership with media & data leadership
• Support approval and review process forother legal documents (MSA, PSA, DPA, etc…)

• Help build and continue to optimize the paid media process to further streamline and deliver operational excellence to the agency teams and the client.
• Participate as an active leader in the agency’s development of a framework and build a custom media operations team in support of client operational excellence.
• Drive process adoption, optimization, maintain level of integrity in an environment that has high urgency and is outcomes oriented.
• Implement routine process and data quality checks to ensure accuracy and optimal efficiency whilst re‑inventing processes as needed.
• Create training materials to document processes and instill guidelines across teams

• Foster a collaborative culture, develop talent including mentorship and maintain strong partner relationships
• Liaise across all subject areas and business leaders for financial operations, legal matters, and other areas of media operations and…