Senior Technical Program Manager, Platform; Infrastructure

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company's products include Grammarly's writing assistance, Coda's collaborative work spaces, Mail's inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically.

Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at

Superhuman is a suite of great products, and what turns that collection into a cohesive experience is the platform underneath them. We're looking for a Senior TPM to drive the technical programs behind our Central Infrastructure: the shared identity, billing, provisioning, and data systems that every Superhuman product builds on.

This role sits at the heart of our Trampoline initiative, our company-wide effort to accelerate the growth of Superhuman's newest products-Mail, Docs, GPTZero, and Go in a repeatable, scalable way. The Superhuman platform should deliver a single shared foundation for login, administration, billing, and other capabilities. That foundation is what you'll help build and land. It's the common backbone that products use to plan and build their features, that go-to-market teams use to reach and communicate with users, and that Finance uses to accurately model the company.

You'll be the connective tissue across identity (UMS), usage based billing (Stripe), provisioning, and data work streams and their engineering DRIs-driving alignment on a shared roadmap, sequencing dependencies so downstream growth and product teams aren't blocked, and turning "central infra" from a set of parallel efforts into a coherent, delivered platform. Critically, you'll also make integration repeatable: every new product we build or acquire should reach a common baseline of identity, billing, and data infrastructure fast enough that product and growth teams can do their jobs on it from day one.

This is a highly visible role requiring strong systems thinking, technical acumen, and the ability to orchestrate across engineering, product, growth, Rev Ops, and Finance for maximum business value.

• Own the end-to-end technical program for Central Infra, coordinating the identity (UMS), billing (Stripe), provisioning, SKU, and data (Databricks) work streams into a single, sequenced roadmap with clear owners, dependencies, and committed timelines.
• Serve as the primary connective tissue between Central Infra engineering DRIs and the product, growth, Rev Ops, and Finance teams that depend on them-translating shared-platform requirements into technical priorities and surfacing tradeoffs early.
• Drive the critical path for the core infrastructure substrate-canonical user identity, a repeatable path to core billing, and a common data-onboarding schema-so downstream systems like Lifecycle Marketing, Paid Acquisition, and product features are unblocked in the right order rather than blocked by default.
• Make product integration repeatable and fast. Partner with engineering and M&A stakeholders to define a standard onboarding playbook-identity within X weeks, data within Y weeks, billing within Z weeks-so every new or acquired product (Mail, Docs, GPTZero, and beyond) reaches a common infrastructure baseline predictably instead of through bespoke, one-off migrations.
• Run the Central Infra operating cadence:
  Facilitate planning, drive weekly status and tracker updates against commitments and SLAs, manage escalations, and keep a clear DACI so decisions get made, logged, and communicated.
• Drive the program instrumentation and reporting that let leadership see whether Central Infra is on- or off-track: shared definitions of "done" per workstream, dependency maps, and a scorecard that ties infrastructure delivery to trampoline outcomes.

• 5+ years driving complex, cross-functional technical programs in fast-scaling technology companies, ideally spanning platform, infrastructure, or shared-services…