Technical Account Manager Job Village of Farmingdale New York USA,Business

Ping Building Systems, Inc. is an emerging technology provider for the Real Estate community. We aim to help buildings automatically run at peak design conditions by implementing the Ping Cx Lifecycle Commissioning ® platform. The commissioning process is crucial for verifying that all building systems are designed, installed, tested, and capable of operating in accordance with the owner’s operational requirements. Our groundbreaking platform, Ping Cx, will redefine how Building Owners, Service Providers, and Design professionals commission systems throughout the lifecycle of their buildings.

We’re on a mission to make meaningful contributions to building energy efficiency by ensuring systems operate as intended. So far, our technology has been deployed across millions of sq ft across North America, and we plan to grow through multiple channels and markets in 2026 and beyond.

Ping Building Systems, Inc. is a subsidiary of Brandon Systems, Inc.

Position overview:

The Technical Account Manager (TAM) will work closely with our Contractor and Service Provider clients to ensure they use Ping Cx effectively within their organizations. This involves proactive engagement with all assigned clients and ensures successful engagement with the Ping Cx platform to help with Commissioning activities. The TAM will also prepare for and conduct new-user training, project progress meetings, and leadership business reviews with assigned clients to review performance metrics.

Lastly, the TAM will serve as the conduit between the client and Product Development teams, reporting bugs, defects, feature requests, and other product concerns from the field.

Key responsibilities:

Account management: Build and maintain strong relationships with clients, understand their current workflows, goals, and needs, and help them deploy the Ping Cx platform within their organizations.
Client onboarding: Guide new clients through the onboarding process, provide training and support, and ensure a smooth integration into their workflows.
Product training: Conduct training sessions and webinars to educate client’s customers on the features and benefits of the Ping Cx platform.
Technical support: Provide timely and effective solutions to client issues, leveraging your knowledge of our products and working closely with our technical team.
Client feedback: Gather and analyze Client feedback to identify areas for improvement and work with our product team to enhance our offerings.
Performance tracking: Monitor client usage and engagement metrics to proactively address any challenges and drive continued success.
Renewals and upsells: Assist in contract renewals and identify opportunities for upselling additional features or services.

Qualifications:

Bachelor’s degree in Engineering and/or significant experience in HVAC, Building Automation, Facilities Management, Commissioning, or other related fields.
5+ years of experience in a technical, customer success, or account management role, preferably in Building Automation and Controls.
Strong understanding of HVAC systems and controls.
Niagara N4 certified and/or other system certifications.
Excellent communication and interpersonal skills with the ability to build strong client relationships.
Problem-solving skills with a customer‑centric approach.
Proficiency in CRM software and other relevant tools.
Ability to work independently and as part of a team in a fast‑paced environment.

What we offer:

Competitive salary and benefits package.
Opportunities for professional growth and development.
A collaborative and innovative work environment.

Ping Building Systems, Inc. is an Equal Opportunity Employer.