Director of Product Management

Kenstan Lock Company is a leading designer and manufacturer of highly engineered locking systems for the retail, government, and medical industries. We are seeking a highly technical and strategic Director of Product Management to lead the development and evolution of our next generation of connected security and access-control products. This role is not just about managing a roadmap or shipping features, it is about owning products through their full lifecycle — from market discovery and product strategy, through development, launch, adoption, and long‑term commercial success.

The ideal candidate brings deep experience managing technical products that combine hardware and software components, such as IoT devices, connected systems, embedded technology, access control, smart devices, or industrial technology platforms. You should be equally comfortable discussing firmware constraints with engineers, software architectures and integration with high‑value customers, and business strategy with executive leadership.

This is a hands‑on leadership role for someone who thrives in ambiguity, drives clarity across cross‑functional teams, and takes accountability for outcomes. You will work closely with customers, engineering, operations, sales, and executive leadership to translate real‑world problems into scalable, technically sound product solutions that deliver measurable business impact.

• Own and drive the product vision, roadmap, and lifecycle for connected hardware/software product lines.
• Identify market opportunities, customer pain points, and competitive gaps to shape product strategy and investment priorities.
• Lead products through the full lifecycle: discovery, validation, development, launch, adoption, scaling, and profitability.
• Define and monitor KPIs related to product adoption, operational performance, customer satisfaction, and business impact.
• Balance customer needs, technical feasibility, operational realities, and commercial priorities in decision‑making.

• Conduct customer interviews, participate in site visits, and manage ongoing engagement to deeply understand customer strategic needs, user workflows and operational challenges.
• Identify high‑value use cases and product opportunities where technology can create meaningful differentiation.
• Validate concepts quickly using prototypes, pilots, proof-of-concepts, and iterative feedback loops.
• Translate customer and field insights into actionable product direction and prioritized development initiatives.

• Partner closely with hardware, firmware, software, and systems engineering teams to define and deliver integrated product solutions.
• Develop detailed product requirements, technical specifications, user stories, workflows, and acceptance criteria.
• Drive alignment between hardware and software development timelines, dependencies, and release planning.
• Understand and evaluate technical tradeoffs related to embedded systems, cloud connectivity, integrations, security, reliability, and manufacturability.
• Help guide architectural and platform decisions that support scalability and long‑term product evolution.

• Collaborate with Engineering, Operations, Sales, Marketing, Customer Success, and Leadership to ensure successful product delivery and adoption.
• Support go‑to‑market planning, product positioning, customer rollout strategies, and training initiatives.
• Communicate clearly and effectively with executive leadership on product strategy, risks, timelines, insights, and recommendations.
• Act as the connective tissue between technical teams and business stakeholders.

• Take full ownership of…