Vice President Product Manager: Client Platform Multi-Factor Authentication

Location: Town of Islip

Vice President Product Manager:
Client Platform Multi-Factor Authentication Purchase, NYMorgan Stanley is a leading global financial services firm providing investment banking, securities, investment management, and wealth management services to clients worldwide. Digital Client Experience & Platforms is building secure, scalable, and intuitive client-facing capabilities that help protect clients, enable digital adoption, and support trusted engagement across web and mobile channels.

We are seeking a Vice President, Product Manager to own the end-to-end product strategy and roadmap for client platform Multi-Factor Authentication (MFA). This leader will serve as a builder-operator for a critical identity and security platform, delivering secure-by-design authentication capabilities that protect clients while preserving a seamless digital experience. The role requires strong product judgment, execution discipline, and the ability to align engineering, cybersecurity, fraud, risk, legal, compliance, design, operations, and channel stakeholders around a measurable roadmap.

Key Responsibilities Product Strategy & Platform Ownership Own the MFA product vision, multi-year roadmap, and quarterly delivery plans across web, mobile, and shared client platform capabilities.

Define reusable authentication capabilities, adoption patterns, and integration standards that can scale across multiple client journeys and channel teams.

Translate security, fraud, regulatory, and client experience objectives into clear product outcomes, prioritized features, and measurable success criteria.

Develop the target-state roadmap for enrollment, step-up authentication, trusted devices, device binding, recovery, factor management, and channel migration.

Delivery, Execution & Operating Discipline Lead cross-functional delivery with engineering, architecture, cybersecurity, fraud, operations, design, and channel product teams from discovery through production launch.

Convert product strategy into epics, features, user stories, acceptance criteria, release plans, and launch readiness artifacts.

Manage dependencies across identity, session management, device intelligence, fraud decisioning, client servicing, contact center tooling, and digital channels.

Drive disciplined product rituals including prioritization, backlog grooming, stakeholder reviews, delivery governance, testing, release readiness, and post-launch validation.

Risk, Controls, Privacy & Governance Partner with Technology, Cybersecurity, Fraud Operations, Chief Data Office/Risk, Legal, Compliance, and Internal Audit to ensure MFA capabilities meet internal control standards and external regulatory expectations.

Own product documentation and governance artifacts, including risk assessments, control mappings, audit evidence, exception handling, change approvals, and operational readiness materials.

Embed privacy, consent, data minimization, resiliency, and auditability considerations into product design and delivery decisions.

Client Experience, Adoption & Operational Excellence Optimize MFA experiences to reduce friction while maintaining strong protection, including prompt frequency, factor choice, enrollment completion, recovery flows, accessibility, and servicing escalation paths.

Partner with UX research, design, analytics, and servicing teams to validate journeys, identify drop-off drivers, and improve client and advisor outcomes.

Define production health expectations, including observability, incident readiness, defect prioritization, operational playbooks, and post-launch performance reviews.

Coordinate rollout, communications, training, and change management with digital channels, field/service organizations, and support teams.

Metrics & Continuous Improvement Define and track product, risk, and operational KPIs including MFA enrollment rate, challenge success rate, authentication latency, factor adoption, step-up frequency, fraud loss reduction, account takeover indicators, recovery completion, contact drivers, and defect trends.

Use data, client feedback, incident learnings, and control findings to continuously improve the roadmap and quantify risk reduction, resiliency, and experience gains.

Required Qualifications 5-7 years of product management experience, including ownership of platform capabilities used by multiple applications, channels, or teams.

Demonstrated experience delivering authentication, identity, security, fraud, risk, or client protection products in a regulated environment;…