Quantitative UX Researcher

Company Description Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. We believe exceptional companies are built by exceptional teams, and we're intentional about it.

That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What’s the role? We’re looking for a Staff Quantitative UX Researcher to help define and raise the quality of experiences across Etsy. You will lead a quantitative research and measurement practice — grounded in rigorous survey design, statistical analysis, and experimental methods — to help build buyer and seller experiences that are usable, distinctive, and polished. You will establish a shared, quantitatively grounded definition of experience quality and build the measurement systems and statistical models needed to assess it consistently.

You’ll benchmark core Etsy buyer and seller flows using validated metrics and longitudinal data, identify the most consequential usability gaps, and help teams understand — with statistical confidence — whether modernization efforts are significantly improving the customer experience. This is a highly collaborative and influential individual contributor role. You will work across Etsy with Product, Design, Engineering, Analytics, and Research, translating quantitative evidence into clear priorities, standards, and recommendations.

You will own a cross-functional measurement program, not simply a series of individual studies. This is a full‑time position reporting to a Director of Research.

What’s this team like at Etsy? The UX Foundations team helps Etsy build usable, distinctive, and polished experiences across our marketplace. The team develops the systems, patterns, guidance, and shared standards that enable product teams to deliver high‑quality experiences s role will work across Buyer and Seller experiences rather than supporting a single product area. We are focused on questions such as:
What defines a high‑quality Etsy experience across different customer journeys, and how do we measure it quantitatively? Where are the most consequential usability and consistency gaps across Etsy, and how do we size their impact statistically? How do Etsy’s core buyer and seller flows compare with ecommerce experience standards, based on benchmarked, quantitative data? How can we measure — with statistically valid methods — whether modernization makes experiences more usable, distinctive, and polished?

What repeatable, quantitative benchmarks and guidance will help teams make better product decisions? What does the day‑to‑day look like?

Define experience quality and set the quantitative research and measurement strategy for UX modernization across Etsy. Design and lead a repeatable benchmarking program for core Etsy buyer and seller flows, using structured surveys, validated scales, and statistical models to measure experiences over time and against ecommerce experience standards. Establish important baselines and success measures spanning usability, task completion, efficiency, customer perception, and other relevant experience‑quality signals, using appropriate statistical methods (e.g., regression, ANOVA, factor analysis) to validate and interpret them.

Lead quantitative…