Account Director, Hospitality- Brand Consulting

Location: New York

Job Description Who We Are Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy.  Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world.  

The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations.

Position Summary:

Our New York office is hiring an Account Director to join our award-winning team. We are seeking a senior Sports & Entertainment Hospitality specialist with experience developing and leading premium guest management and customer hosting programs.

The Account Director is a senior client-facing leader responsible for the strategy, relationship management, and execution of bespoke hospitality programs for C-suite executives, VIPs, and high-value customers. This role serves as a trusted client advisor, translating business objectives into elevated hospitality experiences that strengthen customer relationships and deliver impact.

The Account Director will lead the day-to-day client relationship and strategy across hospitality programs, including end-to-end tent pole hospitality programs and other premium experiences across multiple venues. The role works cross-functionally with clients, internal teams, vendors, and property partners to deliver seamless, high-touch experiences and exceptional onsite execution.

The role requires an enthusiastic, organized, and outgoing leader who is comfortable working in a fast-paced environment, willing to travel to events, lead hospitality operations on behalf of the client, and go the extra mile to deliver a seamless guest experience.

Essential Functions:

Own and deepen the client relationship, serving as a trusted advisor to senior and C-suite stakeholders and developing hospitality strategies that support client retention, relationship building, and business objectives.

Lead the strategy, planning, and execution of a diverse portfolio of sports, entertainment, and high-touch executive events, ensuring seamless delivery across the full event lifecycle.

Lead and mentor a dedicated hospitality team, providing strategic direction, establishing management routines, and ensuring accountability, collaboration, and consistent delivery across the program.

Develop and manage multi-year ticket and hospitality strategies, including ticket usage plans, event allocations, and optimization of ticket management platforms and processes to drive utilization and program growth.

Oversee end-to-end guest and attendee experience, continuously evaluating and improving every touchpoint from registration and invitations through onsite hospitality, executive hosting, follow-up communications, and post-event engagement.

Lead event planning and project management, including timelines, project plans, agendas, status updates, event overviews, event guides, run-of-show documents, executive briefings, and post-event recaps.

Oversee event financial management, including budgets, forecasting, tracking, reconciliation, and ensuring programs are delivered on budget and in accordance with agency protocols.

Lead vendor, venue, hotel, and transportation sourcing and management, including research, vetting, contract review and negotiation, partner relationships, and oversight of deliverables.

Oversee onsite event operations and execution, including executive and VIP hosting, guest logistics, vendor management, registration, hospitality, and ensuring the highest standards of service and quality.

Guide the development and approval of creative and event materials, including registration websites, invitations, signage, renderings,  guest communications, and other hospitality assets.

Establish strong communication and operating protocols across clients, internal teams, vendors, and property partners, ensuring alignment, transparency, and timely resolution of issues.

Continuously assess program performance and identify opportunities for improvement, providing recommendations, reporting, and…