Business Operations Analyst, Data Science & Innovation - Brand Consulting

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world.

The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations.

The Department CAA Brand Consulting is a strategy-led, full-service marketing agency with expertise in Cultural and Consumer Insights, Data and Analytics, Talent/Influencer and Property Partnership Advisory, Experiential, Social Impact, Creative Services, and Content and Digital Strategy. These integrated capabilities come together to offer solutions from planning through execution, and we pull in a collective perspective of expertise with each client brief to ensure we are tapping into diverse thinking and building strategies reflective of the marketplace and culture we work within.

The Business Operations Analyst, Data Science & Innovation supports the CAA Brand Consulting team, splitting time between hands‑on support for the group's AI applications and workflow implementation work and the operational rhythm that keeps the broader Business Operations function running. This role helps test, document, and maintain the agentic workflows and tools the team ships, while also owning usage tracking, reporting, vendor administration, and other operational support that lets senior team members focus on higher‑level decisions.

• Test, document, and maintain agentic workflows and tooling on approved enterprise AI platforms; partner with cross‑functional teams to engineer, standardize, and refine prompt patterns and templates.
• Oversee and scale the team's shared AI component library, establishing reusable architectural frameworks to accelerate build cycles and ensure consistency across new workflows.
• Facilitate the integration and deployment of proprietary AI systems and internal tooling to support account and functional teams across the organization.
• Track and analyze live workflow metrics to identify performance drift, technical issues, or usage decline, proactively mitigating risks to safeguard end‑user experience.
• Coordinate with Insights & Analytics, Strategy, and other functional teams to support the rollout and integration of AI applications across the business unit.

• Manage usage and spend tracking dashboards and help assemble the monthly reporting cadence to Finance.
• Oversee vendor portal administration, managing provisioning workflows, role‑based access tiers, and platform compliance across functional teams.
• Manage the intake process for new workflow requests, feeding the use case inventory, and quarterly build slate.
• Drive daily operational continuity across the Business Operations function, coordinating departmental workflows, cross‑functional stakeholder communication, and meeting enablement to optimize team capacity.

• Bachelor's degree in Marketing, Business, Communications, or similar discipline.
• 2-3 years of relevant experience as an analyst, coordinator, or product‑support role.
• Working knowledge of AI tools, with a product‑management mindset; comfortable gathering requirements,…