Customer Success Manager

At think-cell,we’reon a mission to revolutionize the way professionals work—making presentation creation smarter, faster, and more efficient. Since our founding in 2002 in Berlin,we'vebeen crafting powerful software that seamlessly integrates with Microsoft Office, helping users easily transform complex data into stunning charts and diagrams.

Driven by innovation and technical excellence, our diverse and dynamic team thrives on creativity and collaboration.

We foster an inclusive culture where ideas flourish, and every team memberhas the opportunity tomake a real impact.

Ifyou'repassionate about shaping the future of productivity software, think-cell is the place for you!

What you will do:

We’re looking for a strategic and customer-centric Customer Success Manager to oversee a portfolio of strategic global customers, driving long-term value, adoption, and partnership.

In this high-impact role,you'llserve as a trusted advisor to senior stakeholders, driving retention, expansion, and long-term customer success.

You'lldevelop deep partnerships within your accounts,identify new opportunities to add value, proactivelymanagerenewals, andalignthink-cell usage with strategic business goals. This is an ideal role for someone who excels at building executive relationships,influencing without authority, and turning customer satisfaction into measurable growth.

If you thrive in a high-ownership environment and are passionate about delivering customer outcomes at scale—we want to hear from you.

Key Responsibilities:

• Own a portfolio of think-cell’s most strategic accounts.
• Serve as the primary relationship owner, responsible for renewals and upsells while driving retention, growth, and long-term customer value.
• Partner with champions and executivesponsorsto drive product adoption, resolve issues, and uncover new use cases.
• Orchestrate executive business reviews, trackadoptionmetricsandalign onsuccess plans.
• Monitor account health and proactively mitigate churn through deep engagement and value delivery.
• Identify opportunities to evangelize new featuresor product enhancements within high value accounts.

Your profile:

• Bachelor’s, Master’s degree in Business or related relevant field.
• 3–6 years of experience in strategy consulting is preferred, or management consulting within high-growth technology companies.
• Experience navigating large, complex customers and partnering with technicalandexecutive stakeholders.
  
  Excellent relationship building skills anda proactive approach to customer engagement.
• Organized and highly accountable with a bias towards action.
• Strongability to communicate value and navigate customer organizations with precision.
• Understanding common GTM tools(, Outreach.io) is a plus
• Appreciation of our product - willingness to understand think-cell’s product and value isa must(don’tworry,it’svery intuitive); experience withthink-cellis a plus
• Hybrid:
  Willingness to work on-site in, minimum of 3 days/week - NYC office (opening soon).
• Executive presence, ability to influence, build rapport,and excellentcommunicationskills.
• We believe in a human hiring process, every application is personally reviewed.

Why is think-cell the right place for you?

At think-cell,we’renot just building innovative software –we’reempowering over 1.3million business users across 35,000 companies, including the world’s top consulting firms, DAX 40 leaders, and the biggest US blue-chip enterprises. With offices in Berlin,Munich, Denver, Boston, London, Tokyo, and Dubai, we are a diverse, passionate team of over
210people, united by a shared commitment to excellence and innovation.

Our proprietary technology sets the standard in business document creation, andwe'rein a dynamic, growing market with enormous potential. As we continue to lead the way in our…