Sr. Customer Success Manager, Ad Measurement

DISQO is a leading provider of advertising intelligence, measuring brand and performance outcomes across every media channel to power data-driven marketing decisions. Trusted by 500+ of the world’s largest brands and 150+ agency and media partners, and recognized by Inc., Deloitte, Ad Age, Digiday, Forbes, and Cynopsis, DISQO is redefining the power of measurement in advertising.

Joining DISQO Nation means being part of a team that moves fast, thinks boldly, and is passionate about solving meaningful problems. At DISQO, our day-to-day roles are deeply integrated with AI. We actively empower every team member with cutting-edge AI tools to automate repetitive tasks and streamline workflows, allowing you to focus your energy on high-impact, strategic, and creative problem-solving. Innovation isn't just something we talk about, it's how we operate.

We challenge assumptions, embrace new ideas, and continuously push ourselves to build better solutions for our customers and each other.

Our values guide how we work and win together. We believe in winning as one team
, fostering a culture of collaboration, trust, and shared accountability. We pursue outsized impact by focusing on opportunities that drive meaningful results for our customers and our business. We champion the customer by putting their needs at the center of every decision and delivering solutions that create real value. And we are relentlessly all in
, bringing energy, passion, and commitment to every challenge, every day.

If you're energized by high-growth environments, motivated by AI-enabled productivity, and excited by the opportunity to do impactful work alongside talented, driven teammates, you'll feel right at home at DISQO.

As an Senior Customer Success Manager at DISQO, you'll be at the helm of a dynamic portfolio of clients, steering their journey towards unparalleled success. This role will manage, expand, and renew clients, and may require you to employ a mix of high-energy, high-engagement strategies alongside nuanced, personalized approaches. Your primary goal is not just retention; it's about propelling these clients to new heights, ensuring they're not just satisfied, but thrilled with the value and ROI they're getting from DISQO.

This outcome requires a keen focus on stakeholder management, user adoption, expansion, strategic engagement, and consistent confirmation of client success and outcomes. You will collaborate closely with multiple teams including Customer Onboarding, Customer Support, Sales, Services, Marketing and Product, as your role is to ensure client success, mitigate churn risks, and proactively identify expansion opportunities. It's about ensuring not just client satisfaction, but their continuous triumph and evolution with DISQO's offerings.

• Leverage previous Brand Lift expertise to engage and guide clients on their measurement goals
• Collaborate with Client Account Teams to lead quarterly/bi-annual business reviews to highlight realized value and ensure a continued positive customer experience
• Independently lead pricing and scoping and manage the end-to-end deal operations in add-on and expansion opportunities.
• Proactively manage and engage with clients to secure renewals and negotiate terms for the contracts, also focusing on maximizing their ROI and capturing growth opportunities
• Partner with internal Services teams, such as Insights Management and Technical Project Management, to grow accounts and triage issues as they arise
• Optimize the customer experience by identifying, reporting, and recommending product improvements
• Partner with clients to understand business and contract goals and associated with key performance indicators and proactively build a mutually beneficial…