Product Operations Analyst
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-10-20
Listing for:
Washington Abstract Inc.
Full Time
position Listed on 2026-10-20
Job specializations:
-
Business
Job Description & How to Apply Below
Product Hybrid — New York City, NY Full Time
Product Operations AnalystOwn end-to-end delivery of Abstract Workers — AI agents that automate workflows for legal, government affairs, tax, and compliance teams. Discovery to launch.
What you'll do- Lead discovery calls to surface painful workflows and synthesize them into clean, buildable Workers
- Own the build pipeline in Linear — break down scope, flag dependencies with engineering, and update customers weekly
- Talk credibly with engineers about connectors, data pipelines, and reliability — and translate build tradeoffs for customers
- Test every Worker before go-live with the customer's real data — catch hallucinations, broken links, and malformed output
- Build customer confidence by explaining the gates, source-tracing, and human controls behind every Worker
- Spot the next Worker after the first one lands and grow early customers into multi-Worker accounts
- Help the account executive (AE) team prioritize scopes — quick wins versus complex builds — so the team never over commits
- 2–5 years professional experience with fast learning and comfort in ambiguity
- Strong people skills — thoughtful questions, active listening, plain-English technical explanations
- Comfort with APIs, databases, and basic data flows
- Project management instincts — systems, checklists, early blocker flags, closed loops
- Bias toward action without perfect information
- Ownership mentality from problem discovery through resolution
- Experience in government affairs, legal, compliance, policy, or regulatory roles
- Prior customer success, implementation, or solutions engineering experience at a B2B SaaS company
- Familiarity with AI/ML products or agents — even as a heavy user of Claude or ChatGPT
- Experience managing projects in Linear, Jira, or Asana
- Autonomy — you own the customer implementation pipeline, no micromanagement
- Mentorship — direct line to Patrick Utz (CEO) and Alan Feuerlein (CTO)
- Unlimited PTO and sick leave, plus paid federal holidays
- Health insurance (Anthem PPO), full dental and vision, and Guardian basic life
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