Director of Operations

• job category: administration & human resources
• salary band: $125,000 to $150,000
• compensation: usd 145,000 - usd 150,000

important note: candidates must be permanent in the administrative staff analyst civil service title or permanent in a comparable civil service title eligible for a 6.1.9 title change. Nyc department of finance (dof) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. Dof's customer operations division has oversight of the department of finance business centers, city register’s office, and the land records, adjudication, and collections divisions.

Customer operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by dof. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and environmental control board summonses. The adjudication division is responsible for conducting hearings on all parking and camera violations issued in new york city.

It hosts in-person hearings in the business centers and conducts hearings by mail, web, and mobile app. In addition, the judges hear appeals of parking ticket determinations, and a special unit for commercial adjudications conducts hearings and appeals on tickets issued to commercial vehicles. The assistant commissioner of adjudications unit, is seeking a director of operations to support the chief administrative law judge, the deputy chief administrative law judge, the administrative law judges, and assist in supervising staff who perform critical and time sensitive processing work in the department of finance's adjudication division, which adjudicates more than 2 million summonses per year, and are assigned to various subunits.

Reporting to the chief administrative law judge, the selected candidate’s duties and responsibilities will include, but not be limited to the following:

• serve as strategic resource to support team members in navigating hr processes, including providing subject matter expertise and guidance to staff on personnel policies and procedures.
• analyze hiring needs and develop strategic plans to fill vacancies, including recruiting administrative law judges (aljs).
• process job posting requests, civil service list requests and job offer requests for all appointments, promotions, reassignments, and title changes.
• coordinate all aspects of the hiring process, including candidate screening, identifying qualified candidates, scheduling and conducting interviews, onboarding new hires and ensuring efficient employment processing, and advising hiring managers.
• manage the ongoing professional development of staff through skills acquisition, including recommending training for staff through linkedin and other dof training.
• manage completion of mandatory training for all staff and aljs, including notifying staff supervisors of upcoming deadlines, overdue items, and new training requirements.
• manage the onboarding processes for all new staff and alj hires, including establishing credentials for adjudication tools for aljs.
• assist the training managing alj in new alj training program and establishing an ongoing alj development training program, including modernizing the current training program and assisting in the preparing of new training modules.
• assist with maintaining the personnel services budget, staying abreast of the agency’s functionality within the personnel service’s realm.