Customer Success Engineer

We are a VC-backed tech startup in hyper-growth, redefining what's possible at the intersection of AI and cloud-native infrastructure. Our global remote-first culture is built for the best talent, wherever you are.

We're building the infrastructure that powers the world's largest AI Clouds. Filter by department or location to find your place in that work below.

Full time

Remote

Customer Engineering

As a Customer Success Engineer at vCluster, you aren't just managing accounts — you are the primary architect of customer outcomes after the deal closes. Sitting at the intersection of technical depth and customer strategy, you ensure our customers — from hyper-growth AI Clouds to Global Fortune 500 enterprises — realize the full value of their investment and keep expanding it.

You are not a reactive support resource. You are a proactive partner who drives adoption, identifies expansion opportunities, and spots churn before it becomes visible. You build deep relationships with Platform Engineering leaders, Dev Ops teams, and executive buyers alike — and you can talk credibly with all of them.

Your Role and Impact:

Onboarding Ownership: Lead end-to-end customer onboardings — from the sales handoff through to project close. You coordinate architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews. You set the tone for how customers experience vCluster from day one.

Success Planning: Build and maintain customer success plans that document business objectives, KPIs, adoption milestones, and a forward plan. You treat the success plan as a living document that drives every customer conversation, not a one-time deliverable that sits in a folder.

Value Articulation: Translate platform adoption into business outcomes. You connect Tenant Cluster growth, provisioning time savings, and developer self-service enablement to the metrics your customers care about — cost efficiency, engineering velocity, risk reduction, and platform ROI. When it's time to renew or expand, the business case is already built.

Proactive Engagement: Own the customer relationship cadence — regular check-ins, Quarterly Business Reviews, and Executive Business Reviews. You do not wait for the customer and you run executive reviews that reinforce strategic partnership, not just feature updates.

Technical Credibility: Hold credible technical conversations with platform engineers, Dev Ops leads, and architects. You understand the vCluster architecture well enough to discuss Tenant Cluster deployment patterns, RBAC, Tenant Isolation, integrations, and Day 2 operations. You can independently assist the customer with their technical challenges and design optimal deployment architectures.

Renewal and Expansion: Own the renewal motion for your accounts — starting 90+ days out. You recognise expansion triggers — new use cases, AI/GPU workloads, additional Tenant Clusters, tier upgrades — and you work with the Account Executive and Solutions Engineer to convert them into growth that solves real customer problems.

Customer Advocacy: Serve as the internal voice of your customers. You represent their feature requests, elevate blockers, and move actionable feedback to Product and Engineering grounded in real account context — not anecdote.

This Role is a Fit for You If:

Proven Post-Sales

Experience:

You have experience in a technical post-sales role — customer success, technical account management, or professional services — with a track record of driving adoption and measurable business outcomes across a portfolio of technical customers.

Technical Credibility: You have…