Process Improvement Specialist

Rendr is the leading primary care–focused, multi-specialty medical group dedicated to serving Asian communities in New York. With 20+ clinical specialties across 100+ clinics, Rendr delivers comprehensive, culturally responsive care to approximately 200,000 patients across New York City and Nassau County.

Our mission is to provide world‑class, value‑based healthcare with kindness to Asian communities. By combining high-quality, coordinated clinical services, advanced technology, and a deep understanding of the communities we serve, Rendr is working to improve access, patient experience, and health outcomes.

Joining Rendr means becoming part of a growing, mission‑driven healthcare organization with the scale and ambition to transform community‑based care for Asian communities.

• Opportunities for professional growth and development.
• Competitive salary and benefits package. (Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account
• Annual Performance Bonus

The Process Improvement Specialist plays a key role in leading and supporting strategic initiatives that drive a culture of continuous improvement across the organization.

This role will be responsible for identifying process improvement opportunities, developing actionable solutions, managing data and analytics infrastructure, and coordinating project execution efforts across departments.

This role combines project management, data-driven analysis and action-oriented decision-making. It requires cross-functional coordination between operations directors, managers and front line staff to ensure successful implementation of key improvements and new initaitives

The ideal candidate will have project management skills, Lean & Six Sigma methodology experience, and strong oral and written communication skills.

• Manage project portfolio and collaborate with cross-departmental teams with use of Lean tools, change management methodology and data insights in the areas of:
  • Operational flow
  • Clinical workflow
  • Quality measure workflow
  • Patient experience
  • Medical cost optimization
  • Capacity optimization
  • Revenue cycle optimization
  • Variance reduction across sites
  • Etc.
• Act as facilitator and project manager in multidisciplinary projects to develop and implement processes, managing key stakeholder priorities while creating buy‑in for shared goals
• Use data analysis methods and tools to uncover operational insights supporting key organization goals and translate into project designs, implementation of improvements and sustainment framework
• Design KPI monitoring frameworks based on project or initiative needs

• Demonstrated application of Lean methodology to business workflow optimization with quantified results
• High degree of competence in data analysis to identify actionable insights and opportunities
• Bachelor's degree
• At least 1-2 years of experience in process improvement role with demonstrated projects with quantified outcomes in healthcare setting
• Mandarin / Cantonese speaking ability preferred

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to reviewing your application and exploring the possibility of you joining our team!