Business Operations Analyst II - Dining and Lifestyle Operations

New York, NY, United States and 1 more

• Job Identification
• Job Category Business Analysis
• Business Unit Consumer & Community Banking
• Posting Date 10/15/2026, 10:23 PM
• Locations 450 W 33rd St, New York, NY, 10001, US
• Job Schedule Full time
• Job Shift Day

You thrive on turning ambiguity into clear, scalable ways of working. Join a team where your process, coordination, and problem-solving skills help deliver meaningful customer experiences while protecting the business.

As a Business Operations Analyst in Dining & Lifestyle Operations
, you bring structure and momentum to cross-team initiatives by coordinating work streams, strengthening operational readiness, and improving visibility into performance and issues. You help us build simple, sustainable processes that reduce friction, support well-governed execution, and enable smooth launches. You partner across teams to identify gaps early, drive decisions to closure, and help teams deliver consistently.

• Lead cross-team work streams that improve consistency, documentation, and adherence to company standards and policies
• Coordinate timelines, milestones, and dependencies to ensure readiness for new process, product, or benefit launches
• Partner with legal, risk, controls, and compliance stakeholders to implement and sustain effective governance practices
• Identify gaps and issues early, propose practical solutions, and drive decisions through to resolution
• Create and maintain clear process documentation and train teams to support consistent execution
• Improve and automate workflows to increase efficiency and reduce manual effort and error risk
• Support issue remediation by assessing root cause, customer impact, and corrective actions
• Translate marketing and event strategy into actionable execution plans by mapping policy requirements, approvals, and dependencies into step-by-step roadmaps
• Lead due diligence and vetting of prospective partners, sponsor ships, and donation recipients, assessing alignment with brand values, reputational risk, and compliance requirements
• Serve as the primary point of contact between Brand Marketing and Events and internal stakeholders to resolve operational blockers

• Proven experience leading cross-functional projects or work streams from planning through execution
• Strong ability to manage timelines, dependencies, and stakeholder communication across multiple teams
• Proven process improvement skills, including documenting workflows and creating clear standard operating procedures
• Comfort identifying operational gaps, assessing risk and impact, and driving practical solutions to closure
• Experience partnering with legal, compliance, risk, or control-focused stakeholders to support well-governed delivery
• Strong written and verbal communication skills, with the ability to translate complex topics into clear actions
• Analytical skills to track performance, synthesize insights, and create reporting that supports decision-making
• Demonstrated ability to prioritize effectively in a fast-moving environment with competing needs
• High attention to detail and follow-through, especially when work impacts customers or business outcomes
• Collaborative, inclusive working style with a track record of influencing without authority
• Proficiency with common productivity tools (spreadsheets, presentations, and documentation tools)

• Experience supporting new product, benefit, or operational process launches
• Background in operations for customer-facing digital products, content, brand marketing, or event and experiential programs
• Familiarity with issue management practices,…