Business Support Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Join us!

This job is responsible for supporting the GPS Client Experience Executive and the GPS CX Team by completing business support and project management functions. Key responsibilities include creating and maintaining project plans, client data management, business planning and preparing presentations for senior management. Job expectations include being able to work effectively in multiple facets of the organization and across the company in a fast paced environment.

• Creates business presentations on strategy, planning initiatives and other materials
• Tracks and supports weekly and monthly routines, inclusive of tracking management of team deliverables
• Communicates and interacts with team members across various lines of business
• Serves as a knowledgeable resource and point person who can help efficiently facilitate the day-to-day operations of the team
• Performs comprehensive competitor and financial industry benchmark research
• Assists with a variety of ad hoc assignments, typically with time constraints

• 3-5 years of experience in business support, project coordination, business analytics, or a related field.
• Proven experience creating executive-level presentations and management reporting.
• Strong analytical and problem‑solving skills with experience interpreting data and identifying trends.
• Demonstrated ability to coordinate multiple initiatives and manage competing priorities.
• Advanced proficiency in Microsoft PowerPoint and Excel.
• Strong communication and stakeholder management skills.

• Experience supporting senior executives and leadership teams.
• Experience with Tableau, Power BI, or other data visualization tools.
• Experience conducting industry research, benchmarking, and strategic analysis.
• Knowledge of process improvement and business optimization methodologies.

• Adaptability
• Administrative Services
• Attention to Detail
• Collaboration
• Written Communications
• Analytical Thinking
• Continuous Improvement
• Problem Solving
• Project Management
• Relationship Building
• Data Collection and Entry
• Data and Trend Analysis
• Executive Presence
• Planning
• Policies, Procedures, and Guidelines Management