Operations Lead, Customer Experience — Fast-Paced Startup

About Us

Our vision is to become the marketplace for everything expensive, specialized, and difficult to move. We’re building the infrastructure that powers the procurement and disposition of assets across America’s essential industries, automating everything from discovery and payments to freight, warranty, and financing. Today, Garage operates in cities and towns across all 50 states and has surpassed $100M+ in annualized transaction volume on the platform.

Our mission is to save local governments and essential services businesses time and money. We started with fire departments two years ago and have since expanded into EMS and heavy-duty, launching new verticals while growing revenue >10x last year.

If you move fast, hold a high bar, and want meaningful ownership in building a category-defining company, Garage is the place to do it.

In this role, you will

• Own operational initiatives and special projects — take initiative on projects that improve workflows, strengthen operations, and help the team scale.

• Maintain operational accuracy and visibility — update and manage trackers and internal systems to ensure deal status, documentation, and timelines are always current.

• Problem-solve and exercise judgment — identify issues, gather missing information, resolve straightforward requests efficiently, and escalate when needed to keep deals moving.

• Internal Collaboration — own the operational coordination between clients, Sales, Engineering, and other internal teams to ensure issues are resolved efficiently and accurately, while surfacing opportunities to improve the customer experience.

• Operate with speed and precision — manage multiple active transactions at once while maintaining high attention to detail in a fast-moving environment.

• Support users in navigating the product — help buyers and sellers understand how to use the Garage platform and complete required actions smoothly, and identify ways to improve the user experience.

• Takes ownership, works effectively with a high degree of autonomy, and is proactive about identifying and driving solutions.

• Is comfortable working in a fast-paced, dynamic environment while maintaining attention to detail.

• Is skilled at engaging with customers and building trust through clarity, responsiveness, and professionalism.

• Is able to prioritize and manage multiple active requests and deadlines efficiently.

• Is confident navigating spreadsheets, trackers, and multiple data sources, with the ability to interpret and communicate insights clearly.

Qualifications

• Bachelor’s degree from an accredited university.

• 3+ years of experience in operations, customer-facing, or analytical roles.

• Strong organizational skills with exceptional attention to detail.

• Demonstrated ability to communicate effectively with stakeholders at all levels, from frontline operators to CEOs, via phone and email.

Nice to have

• Experience operating in an early-stage or high-growth startup environment.

• Proficient with ticketing and project management tools (e.g., Notion, Jira, Linear) to manage tasks, workflows, and client requests

• A curious, proactive mindset, with a willingness to contribute new ideas

• Low ego and willing to roll up their sleeves—taking ownership of projects and doing whatever it takes to move the work forward

Our Values

• Take Big Swings. We are here to transform an overlooked industry—not make small improvements around the edges. We set ambitious goals, take calculated risks, and push through setbacks. We never trade lasting impact for short-term comfort.

• Customers Come First. Our customers operate in an industry burdened by slow, expensive, and outdated processes. We attack the problems that cost them the most and measure our success by the time and money we give…