Compliance - Operational Risk Management - Vice President

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As an Operational Risk Management Lead – Vice President within the Compliance, Conduct and Operational Risk (CCOR) organization, you will provide independent oversight and assessment of the processes, risks, and controls supporting processes and product offerings within the Consumer & Community Banking (CCB) Operations business to evidence sound operational risk management and regulatory compliance. Operating under the CCOR Framework, you will partner closely with cross‑functional teams and serve as a primary point of contact for operational risk and regulatory compliance matters, leveraging deep knowledge of risks and regulations to enable business outcomes in a well‑controlled manner.

You will be responsible for the design and execution of the CCOR program, which consists of the second line of defense’s responsibilities in managing the firm’s Compliance, conduct, and operational risk. Aligned with CCOR’s commitment to world‑class risk management, maintaining strong controls, delivering clear guidance on key principles, and proactively managing Compliance, conduct, and operational risks, you will evaluate and identify first‑line control design and execution deficiencies across the risk and controls framework through risk and control assessments, risk management analytics, deep‑div?

• Provide independent, second-line CCOR oversight and credible challenge of AI (including generative and agentic AI), advanced analytics, and automation used in CCB Operations.
• Maintain a risk-based oversight program for AI-enabled products, processes, decisioning, monitoring, customer interactions, and operational workflows, aligned to the CCOR Framework and applicable technology, data, model, and AI governance requirements.
• Maintain sufficient technical understanding of evolving AI capabilities to evaluate how solutions function, use data, integrate with business processes, generate outputs/actions, and impact upstream/downstream activities.
• Assess and monitor how AI adoption and change may introduce or amplify operational, technology, data, model, compliance, conduct, privacy, third‑party, resiliency, and customer‑impact risks.
• Evaluate AI use cases across the full lifecycle (intake/classification through design, development, testing/validation, approval, implementation, production monitoring, change management, incident response, and decommissioning).
• Independently challenge the effectiveness of AI-related controls (e.g., data quality/lineage, access management, testing/validation, explainability, human oversight, output validation, monitoring, change control, exceptions, recordkeeping, and escalation).
• Review new products, material process changes, technology implementations, and emerging AI use cases early to ensure appropriate risk assessments, governance decisions, control requirements, accountable ownership, and evidence standards are established before deployment or expansion.
• Verify AI applications operate within approved parameters and intended business purpose, with particular focus on unintended/unreliable outcomes, automation bias, inappropriate reliance, control circumvention, process degradation, and customer/employee impacts.
• Partner across Business, Technology, Data,…