Strategy & Operations Lead, Care Delivery Program

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Reporting to the Director, Care Delivery Programs Strategy & Operations, the Strategy & Operations Lead, Care Delivery Programs is an individual contributor and internal expert who shapes and delivers a portfolio of strategic initiatives spanning service lines and functions across Care Delivery Programs. You will work across service-line owners and leaders, clinical partners, Product, Finance, Analytics, Quality, and commercial teams to address significant, often ambiguous challenges with impact across the function.

Using independent judgment, you will synthesize operational, clinical, customer, and financial evidence into strategy, business cases, and operating models, then mobilize partners to deliver sustained outcomes. Your portfolio may include service-line strategy, cross-service operating models, performance and quality systems, or technology, automation, and AI-enabled improvement. Success means building sustainable care delivery and customer value while protecting member safety, quality, access, and outcomes.

This is a full time position on our team that may require occasional travel for team or company events/meetings.

• Set strategic direction for a portfolio of care delivery services, connecting long-term service needs with business priorities and member and customer outcomes.
• Assess opportunities and trade-offs across services, and recommend where to invest time and resources to improve quality, value, and sustainable economics.
• Develop business cases for significant service and operating model changes, including their impact on cost, capacity, revenue, and outcomes.
• Lead complex, cross-functional initiatives that change how services operate, bringing partners together from early planning through implementation and evaluation.
• Establish shared ways of planning, measuring performance, and coordinating work across services so teams can identify issues and deliver improvements consistently.
• Identify AI and automation opportunities across services and lead efforts to redesign workflows, implement solutions, and support adoption across teams.
• Measure and communicate the impact of those changes, including efficiency, quality, and service outcomes. Share effective practices and help colleagues build their ability to use AI responsibly.
• Partner with Finance and commercial teams on service economics, pricing, and customer commitments.

• A prioritized, cross-service portfolio is aligned to Care Delivery Programs strategy, with clear problem statements, accountable owners, decision paths, and roadmaps
• Initiatives deliver measurable, sustained impact validated with Finance and Analytics, while protecting member safety, clinical quality, access, customer value, and experience
• Shared…