State of PA - SAP Tester

The resource shall attend onsite meetings at one of the Commission Middletown PA locations for 1 week per month based on the schedule set by the Commission.

In-person interviews or work sessions with stakeholders will be conducted at the Commission facilities in Middletown, PA.

Follow PTC SDLC and quality governance processes to ensure performance readiness across all UBOS releases.

Define performance testing strategy, scope, workloads, non-functional requirements, and acceptance criteria.

Design and execute performance, load, stress, endurance, and scalability testing using Neo Load across UBOS components, including:

• SAP Convergent Mediation (CM) for high-volume tolling and event mediation processing
• SAP S/4
  
  HANA and supporting SAP modules
• SAP Datasphere for analytics, reporting, and data integration performance validation
• CRM applications (Dynamics CE customer service and case management workflows)
• Middleware and integration layers (APIs, batch interfaces, event-driven integrations)
• Customer-facing channels (web portals, mobile applications, IVR, chatbot)

Simulate real-world enterprise workloads including tolling transactions, mediation events, billing cycles, payment processing, CRM interactions, analytics queries, batch jobs, and peak-volume scenarios.

Validate system behavior under concurrent users, high-volume API traffic, batch processing, and large-scale SAP financial operations.

Execute end-to-end performance testing of integrations between CRM and SAP systems, including:

• CRM -> SAP (billing requests, account updates, case-driven transactions)
• Validation of synchronous and asynchronous integration patterns, APIs, message queues, and batch interfaces

Monitor performance metrics including response times, throughput, error rates, resource utilization, and system saturation points.

Analyze test results across SAP, CRM, integration, analytics, and infrastructure layers to identify bottlenecks.

Prepare detailed performance test reports, dashboards, and executive summaries with clear go/no-go recommendations.

Develop, maintain, and execute performance test scripts using Neo Load (required).

Perform API, integration, and data-pipeline performance testing using Neo Load capabilities.

Integrate Neo Load tests with CI/CD pipelines where applicable.

Establish performance baselines and support release-to-release benchmarking and regression analysis.

Support Journi SIT, UAT, PI cycles, Show-backs, Go-Live, and Hypercare with performance validation.

Promote performance testing best practices and continuous improvement across UBOS programs.

Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Commission. This documentation shall follow the format and / or templates as instructed by the Commission.

Adhere to and follow all The Commission standards, policies, and procedures.

8+ years of overall IT testing experience.

4+ years of hands-on performance/load testing experience.

Strong hands-on experience with Neo Load (required).

Experience testing enterprise-scale applications with high transaction volumes.

Experience testing SAP systems, CRM platforms, analytics platforms and complex enterprise integrations.

Strong understanding of:

• Load, stress, endurance, and scalability testing
• API and middleware performance testing
• Batch, mediation, analytics, and asynchronous processing validation

• Experience with SAP environments (SAP…