Head of Production, Americas

The TP ICAP Group is a world leading provider of market infrastructure.

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

RealQ brings together the respective legacies of Neptune Networks and Liquidnet Fixed Income, two platforms developed to address distinct aspects of credit market structure.

RealQ has been established to combine these capabilities – bringing together standardised indicators of trading interest and electronic execution functionality – to support market participants in accessing information and interacting within credit markets.

Lead and evolve the production support function for a business-critical electronic trading platform, ensuring operational stability, service excellence, and continuous improvement while supporting business growth and client needs.

• Own the health of the RealQ production environment, with accountability for service stability, monitoring, operational resilience, production readiness and the safe implementation of change.
• Lead incident and problem management end to end, ensuring effective recovery, clear stakeholder communication, root-cause analysis, accurate action tracking and permanent resolution of recurring issues.
• Own and deliver the Production Support roadmap, prioritising improvements based on client impact, operational risk, recurring incidents and RealQ’s product and connectivity growth.
• Modernise Production Support through AI, automation and improved tooling, reducing manual activity, accelerating diagnosis and enabling more proactive identification of service issues.
• Build and lead an effective Production Support organisation, developing the required fixed-income, FIX, trading-platform and support capabilities and establishing clear ownership across Production Support, Engineering, Infrastructure and external service providers.
• Responsibility for ensuring that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. cultural behaviours, security policies and regulatory requirements.)
• Complete all mandatory training promptly and within the required deadlines.
• Recruit, develop, coach and mentor disciplines within the teams. Ensure effective succession planning, talent & career management. Ensure continued employee engagement.
• Responsibility for, and oversight of, any people issues that arise within the function liaising with appropriate stakeholders such as Senior Management, HR and Legal to ensure effective resolution whilst minimising operational risk
• Define and provide oversight of the roles and responsibilities, within the function
• Ensure that policy and procedure documents are maintained and updated as and when appropriate, to reflect the way in which the teams…