Senior Manager, Digital & Third Party Delivery - Corporate

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

The Senior Manager, Digital and Third-Party Delivery leads the strategy, execution, and scaling of Eataly’s off-premise digital commerce and delivery operations. You will own the growth and operational health of our digital ordering platforms—including direct channels and 3rd-party marketplaces (Door Dash, Uber Eats, Instacart, etc.)—ensuring seamless customer experiences and maximum unit profitability across all store locations. This includes oversight of our Grocery Retail and Restaurant/QSR delivery programs.

Acting as the connective tissue between E-Commerce, Technology, Marketing, Operations, and Store Teams, you will establish standard operating procedures, optimize platform performance, and expand our digital reach.

• Marketplace & Vendor Management:
  Own relationships, contract terms, commission structures, and service level agreements (SLAs) with 3rd-party delivery service providers (DSPs).

• Off-Premise Strategy & Growth:
  Drive digital sales volume, average order value (AOV), and conversion rates through marketplace merchandising, sponsored listings, and promotional campaigns.

• Fulfillment & Operations Excellence:
  Build and standardize in-store operational procedures for digital ordering, including picking, packing, product substitutions, handoffs, and driver wait-time reduction.

• Catalog & Digital Storefront Health:
  Oversee online catalog management, price integrity, real-time inventory availability, and product mapping across platforms.

• Cross-Functional Execution:
  Collaborate with Marketing, Tech/POS, Finance, and store teams to roll out platform enhancements, test new service models, and resolve operational bottlenecks.

• Performance & Data Analytics:
  Establish weekly and monthly KPI reporting routines tracking sales, order accuracy, missing item rates, cancellation rates, and customer satisfaction metrics to drive root-cause fixes.

• Change Management & Training:
  Develop training materials and field guidance to assist store managers and franchise/store teams with digital adoption and operational adherence.

• Experience:
  
  5+ years in digital commerce, off-premise strategy, product operations, or marketplace management within retail, QSR, or hospitality.

• Platform Expertise:
  Deep knowledge of 3rd-party aggregator ecosystems (Door Dash, Uber Eats, Instacart, Grubhub) and middleware integrations (e.g., Olo, Toast, Square, NCR Voyix).

• Operations Mindset:
  Hands-on understanding of retail store operations, order management systems (OMS), inventory workflows, and driver logistics.

• Data-Driven:
  Advanced analytical and financial acumen; proficient with Excel, SQL, or BI tools to turn data into business decisions.

• Leadership & Influence:
  Proven ability to manage cross-functional partners and field teams without direct authority in a multi‑unit environment.

• Education:
  
  Bachelor’s degree in Business, Supply Chain, Technology, Operations, or related field (or equivalent experience).

• Ability to work in a hybrid office…