Director of Revenue Operations

Location: New York

Join Shop My
- Powering the Future of Digital Marketing Shop My  is transforming e-commerce by building the infrastructure for human-led curation  help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.

Shop My recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

At Shop My, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

About the role

We are looking for a Director of Revenue Operations to own the planning, forecasting, and operational infrastructure behind our Success organization. You will help our Client Strategy and Enterprise teams retain brands, deepen product adoption, and grow subscription and performance revenue across the existing customer base.

Working directly with our Revenue Operations leader and closely with Success leadership, you will turn company priorities into goals, compensation plans, and practical ways of working. You will own an operational roadmap and carry initiatives from the initial question through implementation, team adoption, and measurable results.

This is a hands-on role for someone who enjoys building. You are comfortable challenging an assumption, working through a detailed model, leading a business review, and partnering with technical teams to make a process better. You will have the opportunity to build the foundation for our next stage of growth and see your work make a difference in how teams operate every day.

What you'll own Planning & performance:
Lead annual and quarterly Success planning. Turn revenue objectives into goals by segment, team, and account, and build models that connect retention, adoption, spend, and capacity.

Forecasting:
Own the Success forecast across renewals, expansion, churn, and performance products, including Opportunities and Spotlights. Standardize MRR and NRR definitions, run forecast reviews, and track accuracy.

Compensation:
Design and manage Success comp plans with Finance and People. Set measures, weightings, thresholds, and accelerators, model costs, and own rollout, documentation, and payout accuracy.

Segmentation & capacity:
Build balanced books across SMB, Growth, and Enterprise. Own coverage, rebalancing, and hiring/capacity models.

Brand lifecycle:
Standardize the process from Sales-to-Success handoff through onboarding, adoption, renewal, and expansion. Turn risk and growth signals into action, and operationalize pricing and packaging changes.

Systems & reporting:
Own the Success systems roadmap with the Salesforce and Data teams. Build dashboards and planning tools, use automation and AI to cut manual work, and set metric definitions teams trust.

Rev Ops partnership:
Act as Success's primary operational partner. Turn strategic questions into recommendations, run business reviews, and lead cross-functional initiatives end to end.

What we are looking for:7+ years in Rev Ops, CS Ops, or Biz Ops, with real ownership of post-sale performance

Have led planning, forecasting, retention analysis, and capacity modeling

Have designed and rolled out variable comp plans

Are a strong modeler, comfortable in spreadsheets, Salesforce, and BI tools (SQL a plus)
Have built processes customer-facing teams actually use, and can…