Client Account Manager, Insurance Clients

At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way.

With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it.

Join us, and be part of the team ready to welcome, support, and grow with you.

We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.

This is a HYBRID position (1-2 days in office) located in Midtown Manhattan, New York, NY.

Amsive is hiring an Account Manager, Customer Experience
, to support a portfolio of insurance clients across digital, email and direct-response marketing programs. We are looking for a client-facing marketer with strong operational discipline, exceptional attention to detail and experience coordinating complex marketing work across multiple teams and channels. Experience in insurance or another regulated industry is preferred.

The ideal candidate is highly organized, proactive and dependable, with strong judgment and a natural sense of ownership. This person should be comfortable managing multiple concurrent work streams, identifying risks and missing information before they become problems, and communicating clearly with clients and internal teams without requiring step-by-step direction.

• Own the day-to-day execution and coordination of assigned client programs, maintaining clear and proactive communication with clients while partnering with the Account Director on overall relationship strategy and account health. Work with clients in the insurance sector (carriers, brokers, or agencies across all lines of business - property and casualty, life, financial securities, and specialty coverage)
• Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
• Become proficient in company designated tools for success in project and account management
• Create and proactively manage internal timelines for projects and programs through proactive communication.
• Log all resource hours into Amsive designated project management tool (Asana) daily
• Schedule, organize and facilitate client campaign initiatives across all agency channels; hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
• Oversee implementation, delivery, and execution of program promise; manage client expectations by providing timing and budget implications of scope change requests
• Take ownership of quality assurance for client-facing work, including checking deliverables against requirements, prior versions, source materials, test plans and agreed changes before they reach the client.
• Maintain accurate program documentation, including requirements, decisions, testing plans, status updates and changes, so that teams have a clear and reliable source of truth.
• Facilitate and manage the invoicing process
• Maintain and/or improve account profitability through effective scope management
• Core responsibility to collaborate and oversee agency standards on key marketing service deliverables for mid-large agency accounts in the form of Power Points, POV's and analytics reports from excel to dashboard technologies to optimize and retain business.
• Proactively identify new business opportunities with existing clients under management, working with Account Director, CX Lead, and Sales to effectively bring them to closure.
• Understand client business needs and objectives; interpret program results, and contribute observations, testing ideas and recommendations in partnership with the Account Director and channel specialists.
• Work collaboratively with other team members to develop audience, creative, and channel testing ideas.
• Be curious, with a thirst for learning more about data centric marketing

• 2-4+ years of experience managing direct and digital marketing programs.
• Experience supporting insurance, financial services or another regulated industry preferred.
• 2+ years of experience in agency environment and proven success in managing client relationships, with preferred experience…