Client Development Manager - Life Sciences and Private Equity

Location: New York

About Ropes & Gray

Ropes & Gray is a preeminent global law firm. The firm has been ranked in the top three on The American Lawyer's prestigious A-List for eight consecutive years and #1 on 's UK A-List twice in the past three years - rankings that honor the "best of the best" law firms.

The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, Milan, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.

Ropes & Gray is an equal opportunity employer.

Overview

JOB SUMMARY: The Client Development Manager will proactively provide and coordinate strategic and practical client development, client relationship management, and service delivery support for a group of priority Client Teams in the Life Sciences and Private Equity industries with the objective of developing deep, long-term, mutually beneficial institutional client relationships.

This position works alongside internal stakeholders - the Client Team lead partners (CCLs), other attorneys and business support teams including business development, client operations services/legal project management, paralegals, marketing, practice development, finance and HR. This role may at times also be client facing as one of the key points of contact in the firm for the  addition to client teams, the CDM will also provide support on other client development initiatives as assigned by the Senior Client Development Manager and Director of Client Development, such as client listening initiatives.

Responsibilities

Manage portfolio of Client Teams in the Life Sciences and Private Equity industries. Help to identify and implement strategies and tactics to improve client satisfaction, expand into new areas of service and grow client revenues.

Together with CCLs:develop and nurture a core team around the relevant Client Teamstake responsibility for the development and execution of Client Team plans, including identifying key objectives and supporting actions to development the relationship create and manage the annual Client Team budget.

Ensure that each Client Team is managed in accordance with best practice client account processes.

Organize and actively participate in regular Client Team meetings both as part of the smaller core team with the CCLs and as part of the fuller team, including creating agendas, meeting minutes and facilitating follow up.

Commission client research in support of specific pitches or to enhance client team’s general overall knowledge of the client’s business.

Regularly monitor and share with the Client Team intelligence about the client and its market with an eye for opportunities to enhance the client team’s knowledge-base, assist with cross-selling, develop value added training, etc.

Monitor financial performance:work closely with the designated Finance and Client Operations colleagues for the Client Team, to establish the most appropriate management tools, systems and billing processes review monthly client financial reports and develop analysis of key trends for the client team partner lead(s) and the broader client team.

Coordinate and manage client-wide RFPs, pitches, panel renewal procedure and fee arrangements, working with relevant business support colleagues.

Identify opportunities to conduct post-pitch debriefs, post-matter reviews, states person…