Director, Regional Product Management

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

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A Regional Product Manager (RPM) connects global product strategy to execution in a specific market. Product managers build features and own the core roadmap with engineering teams. An RPM takes that roadmap into one market, adapts it to local customers, regulations, and buying patterns, and owns its commercial success there. At Service Now, RPM markets are defined by geography, industry, or customer segment.

In this role, you will own one industry or customer segment in the Americas. You will be the person responsible for how Service Now's AI products are positioned, sold, adopted, and improved in that market. This is an individual contributor (IC) role, reporting to the leader of Regional Product Management for the Americas.

• Translate the global AI product roadmap into a plan for your industry or segment
• Tailor use cases, solution packages, and messaging to the operational problems your customers care about most
• Account for industry regulations and compliance requirements in how solutions are positioned and deployed
• Track AI adoption trends in your market and adjust priorities as they shift

• Partner with sales, marketing, and channel partners to launch AI products into your market
• Run discovery on priority deals and shape buying criteria and deal sizing toward AI early in the sales cycle
• Build discovery guides, use case catalogs, demo stories, and value stories that sellers can reuse
• Make sure AI use cases go live after every win, working with customer success, professional services, and partners on success criteria, go-live dates, and adoption metrics

• Own the commercial strategy for your market, including product mix, packaging, and deal structure, to meet revenue and margin targets
• Set and own quarterly targets for deals in motion, AI attach, and discovery completed before close Voice of the customer
  • Act as the technical and commercial expert in the field for your market
  • Gather customer feedback and turn repeated needs into solution requirements for product teams
  • Test emerging AI ideas with customers and bring the ones with traction to the teams that build new products
  • Represent Service Now with customer executives, at industry events, and in customer advisory sessions
  • Monitor competitors selling AI into your market, including industry‑specific vendors and horizontal AI platforms
  • Analyze win/loss data to find patterns in why deals are won, lost, or stalled
  • Equip sales teams with positioning and responses to competitor claims
  Qualifications

  To excel as a Regional Product Manager (RPM), you need a unique blend of commercial acumen, cross‑cultural leadership, and technical credibility. Because you sit between global development teams and local sales teams, your skillset must balance strategic thinking with ground‑level execution.

  Commercial and strategic skills
  • You design and run launch plans suited to how your market buys, including the partners, procurement processes, and executives involved
  • You can set…