Manager, Business Continuity

Barnes & Noble is the leading book retailer in the United States, with roots dating back to 1873 and a long history of growth through innovation and expansion. Today, under CEO James Daunt and private ownership by Elliott Advisors, Barnes & Noble operates approximately 700 bookstores nationwide, serves over 700 communities across all 50 states, and maintains a robust digital presence through , NOOK® eBooks and audio books, and educational resources such as Spark Notes.

The company also includes complementary retail brands such as Paper Source, Books Inc., Tattered Cover, and

B. Dalton, further strengthening its market reach. Following a period of revitalization, Barnes & Noble is experiencing strong momentum, with plans to open approximately 60 new stores in 2026, underscoring renewed confidence in physical retail and local bookselling. Combining expansive store networks, curated selections, enhanced in‑store experiences, and growing omnichannel capabilities, Barnes & Noble remains the #1 bookseller in the U.S. and a trusted, evolving partner within the publishing and retail ecosystem.

The Business Continuity Manager is responsible for establishing, leading, and continuously improving the Business Continuity Management (BCM) Program for Barnes & Noble, while providing Business Continuity standards, best practices, governance, and oversight for Waterstones.

The role has direct responsibility for the Barnes & Noble Business Continuity Management Program, including Business Impact Analysis (BIA), Business Continuity Planning (BCP), testing and exercises, remediation tracking, governance, reporting, and continuous improvement.

At Waterstones, the role will provide oversight and establish consistent Business Continuity standards, methodologies, reporting requirements, and best practices. A Waterstones‑based Business Continuity resource will retain responsibility for local coordination and execution, with the Business Continuity Manager providing guidance, visibility, and oversight to ensure alignment with agreed standards and objectives.

The objective is to establish a consistent approach to Business Continuity and operational resilience across Barnes & Noble and Waterstones while maintaining appropriate local ownership, accountability, and execution within each business.

• Own the day‑to‑day operation, administration, and continuous improvement of the Barnes & Noble Business Continuity Management Program.
• Establish and maintain the B&N Business Continuity framework, including policies, standards, methodologies, templates, governance, and minimum requirements.
• Coordinate the development, maintenance, and continuous improvement of Business Continuity Plans across all critical B&N business functions.
• Facilitate Business Impact Analysis (BIA) workshops with business leaders to identify critical business processes, recovery priorities, dependencies, Recovery Time Objectives (RTOs), and other recovery requirements.
• Ensure Business Impact Analyses and Business Continuity Plans remain current through annual reviews and following significant business, organizational, technology, facility, or supplier changes.
• Coordinate the annual review and certification of Business Continuity Plans.
• Develop and maintain a centralized repository of Business Continuity documentation, testing results, risks, remediation activities, and supporting evidence.
• Develop and coordinate an annual Business Continuity testing and exercise program, including tabletop exercises, simulations, and coordination with IT Disaster Recovery exercises.
• Document exercise results, lessons learned, identified gaps, and remediation actions, ensuring appropriate…