Senior Associate, US&C Commercial, Enablement

Position: Senior Associate, US&C Commercial, Performance Enablement
Location: New York

Job-:
Sales Operations

Location:

San Francisco, CA, United States;
Dallas, TX, United States;
Chicago, IL, United States;
New York City, NY, United States

Schedule:

Full time, Level 4

Posted:
About the role and team

Uber’s Commercial Sales Enablement team supports our multi-billion dollar Delivery business, including Uber Eats, Grocery & Retail, and Direct. We equip our sales teams with the capabilities, tools, insights, and processes needed to increase seller and account manager productivity, accelerate growth, and improve merchant outcomes.

As the Senior Associate, US&C Commercial Enablement Performance Enablement, you will help fully tenured Account Executives and Account Managers strengthen their skills and improve performance on the commercial motions and activities that matter most. Working alongside reps in a designated Uber office, you will provide individual and small-group coaching, facilitate targeted training, and reinforce effective practices in their day-to-day work.

You will partner with frontline managers and commercial leaders to understand business priorities, competitive trends, and team performance needs. Using commercial performance data, insights from tools such as Agentforce, and direct observation, you will identify coaching opportunities and deliver practical support that helps reps translate learning into stronger execution and measurable results.

This role requires a strong coach and facilitator who understands sales and account management, builds trust with experienced reps, and uses evidence to focus support where it can have the greatest impact.

What you’ll do Identify performance and skill gaps:
Use commercial performance data, manager input, rep feedback, call reviews, and insights from tools such as Agentforce to identify specific behaviors and activities where coaching could improve results.

Provide hands-on, in-office coaching:
Work alongside tenured Account Executives and Account Managers through individual coaching, small-group sessions, live practice, and follow-up support as they apply new skills.

Strengthen core commercial motions:
Coach reps on topics such as prospecting, discovery, pipeline management, solution selling, objection handling, negotiation, account planning, merchant engagement, retention, and account growth, tailored to their roles and needs.

Translate strategy into practical execution:
Partner with commercial leaders and frontline managers to understand regional priorities, competitive trends, and changes in merchant needs. Turn these insights into relevant coaching, practice activities, and guidance for reps.

Partner with frontline managers:
Align on coaching priorities, define observable behaviors and success measures, and share progress and recommendations. Equip managers to reinforce learning through their ongoing coaching and performance conversations.

Deliver targeted performance programs:
Coordinate focused coaching and training interventions for specific teams, skills, or commercial opportunities, adapting existing enablement resources to local needs.

Measure progress and refine support:
Track changes in skill proficiency, rep behaviors, and relevant performance indicators. Use results and feedback to adjust coaching and share effective practices with the broader Enablement team.

Reinforce effective use of sales technology:
Help reps use Salesforce, Seismic, Agentforce, conversational intelligence, and other approved tools to improve preparation, execution, and productivity.

Surface broader opportunities:
Share recurring skill gaps, competitive insights, and workflow challenges with Enablement and commercial partners, helping distinguish coaching needs from issues that require process, product, or operational changes.

Basic…