Upscale Event Operations Manager

We are seeking an experienced Event Operations Manager to join a dynamic, hospitality-driven team at an upscale restaurant and event venue in Westchester. This is an excellent opportunity for a hands-on leader who is passionate about executing exceptional events, delivering elevated guest experiences, and developing a high-performing event service team. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, collaborative hospitality environment.

Must have hospitality experience.

• Quarterly bonus program
• Health, dental, and vision insurance
• Paid time off and 401(k)
• Opportunities for career advancement
• Dining discounts and commuter benefits

Event Planning & Coordination

• Develop detailed event timelines, run-of-show documents, and checklists to ensure seamless execution.
• Coordinate with culinary and facilities teams on event timing, dietary accommodations, floor plans, and setup requirements.
• Manage external vendor coordination, including entertainment, florists, photographers, and other service providers.
• Ensure appropriate staffing, equipment, supplies, and service materials for each event.

Event Execution & Client Relations

• Oversee event setup, execution, and breakdown while maintaining exceptional presentation and service standards.
• Lead servers, bartenders, and support staff to ensure polished, professional event service.
• Serve as the primary on-site client contact, addressing requests, resolving challenges, and ensuring guest satisfaction.
• Maintain compliance with health, safety, and company standards while gathering post-event feedback for improvement.

Staff Management & Development

• Recruit, interview, hire, train, and develop event service staff.
• Foster a positive, accountable team culture focused on hospitality, retention, and professional development.
• Lead pre-shift meetings, training sessions, and service demonstrations to maintain operational excellence.
• Coach and evaluate team performance, reinforce company standards, and support new operational initiatives.

Administrative & Financial Management

• Manage event budgets, monitor expenses, and ensure financial accountability.
• Maintain accurate event records, contracts, invoices, and client feedback.
• Oversee organization, cleanliness, and maintenance of event spaces and storage areas.

• Minimum 2 years of event management experience, preferably in an upscale restaurant or hospitality environment.
• Proven experience managing weddings, large-scale events, and high-caliber event service teams.
• Strong leadership skills with experience hiring, training, coaching, and managing employee performance.
• Excellent organizational, multitasking, communication, and conflict-resolution skills.
• Strong attention to detail, including event ambiance, lighting, music, temperature, and presentation.
• Proactive, results-oriented approach with the ability to remain composed and solve problems under pressure.
• Proficiency with Tripleseat event management software and restaurant POS systems.
• Knowledge of health and safety regulations; NYC Food Protection Certificate.
• Flexibility to work evenings, weekends, and holidays.

Brian Crowe