Product Simplification & Resilience Lead, Global Core - SVP

Services provides global solutions that help corporations, financial institutions, public sector and commercial clients optimize operations and drive their business forward. Through our five business lines – Liquidity Management Services, Payments, Trade & Working Capital Solutions, Investor Services and Issuer Services - we provide cash management, payments/receivables solutions, working capital solutions, post-trade securities services and issuer services across Citi’s global network.

• Lead the global product simplification strategy for domestic core payments, establishing it as a primary pathway to end-to-end resilience across all markets and product lines.
• Define and oversee the execution of strategic simplification programs, including governance frameworks, OKRs, country-level analysis, and a structured roadmap for resource and investment prioritization.
• Partner with product, operations, and technology teams to reduce architectural complexity and drive measurable improvements thereby reducing complexity and fundamentally improving overall resilience.
• Analyze market intelligence and sector trends to identify commercial opportunities, shape product development roadmaps, and refine pricing and go-to-market strategies.
• Champion Core Payments commercialization efforts for the Corporate & Commercial Banking segment, translating product simplification and process advancements into tangible client value and market opportunities.
• Monitor product and portfolio performance, analyze vertical-specific P&L drivers, and implement targeted strategies to meet profitability and growth goals.
• Communicate progress on simplification strategy to senior stakeholders, reporting on key performance indicators and escalating risks with transparency and appropriate corrective actions.
• Proactively identify opportunities for simplification to mitigate a broad spectrum of resilience risks, ensuring that appropriate and strategic corrective measures are put in place.
• Drive continuous improvement in our product simplification efforts and overall resilience capabilities, staying abreast of industry best practices, evolving regulatory requirements, and leveraging simplification as a lever for resilience
• Manage product risk, regulatory compliance, and control documentation, ensuring all products adhere to applicable standards globally and align with legal, credit, and operational requirements.

• 10 or more years of experience in product management or product development, with demonstrated expertise in leading complex, cross-functional initiatives.
• Deep knowledge of the payments ecosystem, including regulatory frameworks, industry best practices, and the application of simplification principles to improve system robustness.
• Ability to develop and execute commercialization strategies that translate product improvements into client value and business growth across key market segments.
• Strong analytical capability, with experience conducting quantitative and qualitative analysis to evaluate market opportunities, solve complex problems, and develop innovative solutions.
• Skilled at building consensus among senior stakeholders and cross-functional partners, including technology, operations, legal, and sales teams, to deliver aligned and coordinated outcomes.
• Confident presenting to clients and senior leadership, with the ability to communicate complex strategies clearly and persuasively to varied audiences.
• Bachelor's degree or equivalent university-level qualification.

• Experience in payments product simplification, comprehensive resilience strategy, or risk management within a global financial services environment.
• Background in logistics, industrial…